Employment Services Site Manager

3 weeks ago

Wantirna South, Victoria, Australia SYC Full time
Job Description

We are seeking a highly skilled and experienced Employment Services Site Manager to lead our team at Wantirna South on a full-time, permanent basis.

This role involves managing and supervising the daily operations of the employment services site, developing and maintaining relationships with external stakeholders, and monitoring and evaluating the effectiveness of employment services programs.

Responsibilities
  • Lead, train, and support a team of Employment Coaches to actively identify and promote opportunities, enhance service delivery to best meet the needs of participants to achieve positive outcomes.
  • Manage and supervise the daily operations of the employment services site, including monitoring performance metrics and ensuring compliance with organisational objectives.
  • Develop and maintain relationships with external stakeholders in your region to enhance service delivery.
  • Monitor and evaluate the effectiveness of employment services programs to identify areas for improvement and implement strategies to enhance service delivery.
  • Provide supervision, coaching, training employees to ensure high-quality services.
Requirements
  • A proven capability of leading a successful driven team.
  • Previous experience in Employment, Community Services, or Business Services Management or a related field.
  • The ability to plan, manage, and monitor outcomes, targets, and budgets.
  • Well-developed problem-solving skills and the ability to prioritise competing demands.
  • Excellent communication skills and the ability to develop effective cross-cultural relationships and be respectful and responsive to the needs, values, and experiences of others.
  • Knowledge of Government Employment Services, contractual requirements, and KPIs and Health and Safety legislation.
What We Offer
  • Generous achievement incentives on offer for high performers.
  • Increase your pay with Salary Packaging options.
  • Enjoy an additional day off to celebrate your birthday.
  • Access an additional one week of paid leave each year, through SYC loyalty leave.
  • Stay healthy with discounted Corporate Private Health Cover.
  • Access our free and confidential Employee Assistance Program.
  • Access to special discounts on memberships and fitness activities through Goodlife, Fitness First, and Zap Health Clubs.
  • Enjoy special benefits with Beaurepaires.

SYC is a non-profit human services organisation, investing back into the Australian community, helping tens of thousands of people every year with housing, education, and employment.

We are committed to creating an inclusive environment for all employees and encourage Aboriginal and Torres Strait Islander people, and people with disability to apply.

If you require assistance completing your application, please contact our recruitment team who will be happy to support you.

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