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IT Support Specialist
1 month ago
About Australian Broadcasting Corporation
We are offering a highly competitive salary package in the range of $110,000 - $140,000 per annum.
Job DescriptionAs a proactive and technically skilled IT Support Specialist, you will play a critical role in ensuring the smooth operation of corporate application systems at the Australian Broadcasting Corporation (ABC).
Your primary responsibility will be to proactively monitor and support these systems, meeting agreed service levels by resolving incidents, performing application maintenance, and actioning user requests. You will provide an effective second-level application support service to ABC business stakeholders, working closely with IT teams, business, and application vendors.
Key Accountabilities:
- Carry out complex technical work and maintain operational support of business applications to agreed service levels under limited direction.
- Liaise and coordinate with IT teams, business, and application vendors to ensure ongoing support, maintenance, upgrades, and resolution of technical and operational issues to agreed service levels.
- Troubleshoot complex second-level application support incidents and problems, providing workarounds where applicable for efficient resolution.
- Contribute to minor capital project assignments as required and participate in or undertake project work as assigned.
- Undertake the enhancement and testing of applications in accordance with application development standards.
- Monitor for problem trends within the systems, including system performance, and implement pre-emptive monitoring strategies.
- Review and manage application software patches and upgrades proactively to ensure technical compliance.
- Prepare and maintain technical documentation, including system documentation, operational procedures, and processes.
- Special Requirement - Willingness and ability to work outside of rostered hours in compliance with an On-call / Overtime arrangement, as stated in the Enterprise Agreement, as required.
About You:
- Relevant tertiary qualifications or equivalent skills, knowledge, and experience in a computing-related field or a second-level application support role.
- Demonstrated advanced problem-solving skills with the ability to investigate, analyse, diagnose, and solve complex technical problems.
- Advanced knowledge and skills in application environments and technologies, with particular emphasis on AWS, SQL, Unix, .NET, or other programming languages. Experience in workflow applications such as Nintex or Noggin is highly desirable.
- Demonstrated experience in the full lifecycle of applications support, integration, and implementation in a multi-client and complex technology environment.
- Extensive experience in supporting and maintaining a range of IT applications, including the use of quality processes such as ITIL.
- Demonstrated high-level analytical and problem-solving skills with the ability to learn and adapt to new technologies and processes. Aptitude for accuracy and attention to detail is essential.
- Excellent communication and interpersonal skills, with the ability to liaise and communicate effectively with internal clients/colleagues and convey or translate complex technical information to target audiences, with a proven ability to build effective working relationships with internal clients, colleagues, and vendors.
- Advanced organisational skills with a commitment to meeting deadlines, and an understanding of project management principles.
About Product & Technology:
Product & Technology (P&T) is responsible for delivering the technology and services that enable the ABC to fulfil its creative, strategic, and business goals. The scope of activities and responsibilities of P&T ranges from keeping ABC programs and services on-air and online to delivering on key projects, as well as assisting in setting the technology strategy and architecture for the ABC.
