Warranty Administrator

4 days ago

Warwick Farm, New South Wales, Australia James Frizelle`s Automotive Group Full time
Warranty Administrator Job Description

At James Frizelle`s Automotive Group, we are seeking a highly organized and detail-oriented Warranty Administrator to join our team. As a key member of our team, you will be responsible for processing all warranty paperwork for our brands, ensuring proper documentation and verifying criteria is provided to the manufacturer or distributor.

Key Responsibilities:
  • Process all warranty paperwork for our brands
  • Ensure proper documentation and verifying criteria is provided to the manufacturer or distributor
  • Review and process all returned/rejected/adjusted warranty claims, track each claim until its final resolution
  • Reconciling all warranty receivables and working with the accounting department to obtain payments
  • Arranging for parts to be shipped to the factory or distributor and resubmitting all rejected claims promptly
  • Ensuring technician stories are accurate and completed in accordance with manufacturer and dealership warranty policies & guidelines
  • Accurately completing clocking times and parts tagging
  • Facilitating all warranty related issues including working with vendors and manufacturers to receive replacement vehicle parts
  • Effectively liaising with the Workshop Foreman, Technicians and Service Advisors to ensure we provide the best service to our customers – both external and internal
Requirements:
  • Previous experience working as a Warranty Admin Clerk within the Automotive Industry is preferred
  • Full work rights in Australia
  • Mechanical knowledge would be advantageous
  • Strong interpersonal and communication skills
  • Strong organisational skills with the ability to prioritise
  • Excellent attention to detail and following processes
  • Ability to provide great customer service
  • Effective conflict resolution skills to facilitate positive outcomes in a timely manner
  • Ability to work within a team environment with a can do attitude
Benefits:
  • Full time position available
  • Employee Assistance Program (EAP)
  • Exclusive discounts with our Samsung Partnership Program
  • Discounted Gym memberships
  • Training Pathway and Growth opportunities provided
  • Join a group that continues to grow and expand in the Auto industry
  • Supportive environment with ongoing feedback and guidance to ensure you succeed

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