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Warranty Claims Specialist
2 months ago
Peter Warren Automotive Holdings is a leading automotive dealer group with a strong presence in Australia. We are committed to delivering exceptional customer service and providing a supportive environment for our employees to grow and develop their careers.
Key Responsibilities- Process and manage warranty claims for our brands, ensuring timely and accurate resolution.
- Verify documentation and criteria for warranty claims, working closely with manufacturers and distributors.
- Review and process returned, rejected, or adjusted warranty claims, tracking each claim until final resolution.
- Reconcile warranty receivables and collaborate with the accounting department to obtain payments.
- Arrange for parts to be shipped to the factory or distributor and resubmit rejected claims promptly.
- Ensure accurate completion of clocking times and parts tagging.
- Facilitate warranty-related issues, working with vendors and manufacturers to receive replacement vehicle parts.
- Liaise effectively with the Workshop Foreman, Technicians, and Service Advisors to provide excellent customer service.
- Previous experience as a Warranty Admin Clerk in the Automotive Industry is preferred.
- Full work rights in Australia.
- Mechanical knowledge would be advantageous.
- Strong interpersonal and communication skills.
- Strong organizational skills with the ability to prioritize.
- Excellent attention to detail and following processes.
- Ability to provide great customer service.
- Effective conflict resolution skills to facilitate positive outcomes.
- Ability to work within a team environment with a can-do attitude.
- Full-time position available.
- Employee Assistance Program (EAP).
- Exclusive discounts with our Samsung Partnership Program.
- Discounted Gym memberships.
- Training Pathway and Growth opportunities provided.
- Supportive environment with ongoing feedback and guidance.
If you are a motivated and detail-oriented individual with a passion for the automotive industry, we encourage you to apply for this exciting opportunity.
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