Service Advisor

6 months ago

Eagle Farm, Australia Fuse Recruitment Full time

**Eagle Farm QLD 4009**

**$80000 - $90000 per annum, Benefits: discretionary bonus**

**Full time**

**Who will you be working with?**
Our client values customer focus, integrity, accountability, teamwork, and innovation. It prioritizes delivering commitments to stakeholders and maintaining honesty, trustworthiness, and ethical conduct. Employees are accountable, taking responsibility with urgency and seeking solutions proactively. Through collaborative teamwork and a commitment to innovation, the company designs and delivers power management systems for global off-highway markets, leveraging its engineering, manufacturing, and worldwide support network capabilities.
- **What are the benefits?**
- Permanent, full-time role
- Work in a supportive, inclusive, and friendly team
- Monday - Friday role
- Competitive salary on offer - base plus discretionary bonus
- Established organisation who have been operating in Australia for 55 years
- Diverse role covering the Asia Pacific region

**What will you be doing?**
- Assist the Service leadership team in administrative tasks, including travel arrangements and job scheduling.
- Act as the primary contact for service-related inquiries and handle customer communications.
- Raise new service jobs and ensure they are managed effectively within customer expectations.
- Process, invoice, and manage Service WIP jobs promptly and accurately.
- Coordinate warranty submissions and communicate with the Warranty department.
- Provide temporary leadership for the service team in the absence of Supervisors, including handling quotations, control inbound and outbound service jobs, delegate technical inquiries, manage minor customer disputes, ensure completion of work authority forms, and facilitate detailed service reports as directed by Supervisors.

**What do you need?**
- 5+ years’ experience in a similar role
- Excellent communication and interpersonal skills
- Strong computer literacy including Microsoft
- Proven experience handling difficult conversations as required

**_At Fuse, we specialise in recruitment for the manufacturing industry and actively source a variety of roles for a broad range of manufacturers. If you are looking for a new opportunity, we’d love to hear from you_**

**_If you know someone looking for a job, refer them to us and we'll give you $500* if we find them a new role_**

SCR-sam-standfast
- #ChooseFuse

**Consultant**:
**Sam Standfast**:
**Senior Recruitment Consultant**:

- 0412 638 890


**Reference number**:
BH-29308

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