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Service Delivery Specialist
3 weeks ago
Job Title: Service Delivery Specialist
OverviewThis role is ideal for someone with strong administrative skills and a customer-focused mindset, ready to support service delivery in a fast-paced environment.
The primary objective of this position is to provide high-quality clinical administrative support in the delivery of mental health and well-being services. As a Service Support Officer, you will work within a multidisciplinary team to ensure seamless coordination of appointments, documentation, and service delivery processes.
Key Responsibilities- Provide frontline support to internal and external stakeholders via phone, email, and in-person
- Assist clinical staff with operational and administrative tasks as directed by regional Practice Manager
- Resolve client enquiries, provide information and options in accordance with policy and procedures, and refer to relevant service delivery team
- Support the daily operations of the region including management of regional correspondence and deliveries, arranging travel, processing invoices, raising resource requests and responding to property and maintenance issues
- Contribute to maintaining accurate records and updating internal systems
- Liaise with other departments to ensure smooth service operations
- Demonstrated professional experience in business operations and supporting service delivery within a health service and/or government environment
- Strong communication and interpersonal skills
- High attention to detail and ability to manage competing priorities
- Proficiency in Microsoft Office and internal systems
- Reliable, professional, and able to work independently
Ability to obtain (or current holder of) a Working with Vulnerable People registration or Working with Children Check, as required by the relevant state or territory.
As this role is within the Federal Government, applicants are required to be Australian Citizens to be considered.
How to ApplyApplicants should submit their application through the designated portal.
