Workplace Experience Specialist

2 weeks ago

Brisbane, Queensland, Australia beBeeVisionary Full time $100,000 - $120,000

The workplace experience specialist plays a pivotal role in shaping the environment for visitors and employees.

Key Responsibilities:
  • Leadership and Culture

* Foster a customer-centric culture that delivers exceptional care and personal service to all clients and visitors.* Demonstrate adaptability, open-mindedness, and a creative approach to ensure services remain at the forefront of the market.* Cultivate a culture of excellence that aligns with company behaviours, contributing to business growth.* Provide visionary leadership to team members, ensuring values resonate across the portfolio.

Day-to-Day Responsibilities:
  • Collaboration and Partnership

* Collaborate with clients, service partners, and suppliers to enhance and innovate services.* Challenge conventions and nurture a culture of curiosity, evident in workplace services, events, and experiences.* Maintain a quick and decisive response to various situations, ensuring consistent client satisfaction.* Regularly review and recommend enhancements to meet evolving business needs.* Keep Work Instruction guides up-to-date and provide relevant training to the team.

Team Leadership:
  • Cultivating a Positive Team Culture

* Cultivate a positive, caring, and enthusiastic team culture that encourages open and honest feedback.* Recognise and reward exceptional performance to foster an engaged and motivated team.* Delegate responsibilities to encourage team development, ownership, and responsibility.* Ensure compliance with company policies and procedures.* Assess employee performance and develop training plans for the team, offering coaching and mentoring.

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