Field Service Technician
3 days ago
We are seeking a highly skilled and experienced Field Service Technician to join our team at Aristocrat Gaming. As a Field Service Technician, you will be responsible for providing technical support and maintenance services to our gaming machines and equipment.
Key Responsibilities- Install, convert, troubleshoot, and repair gaming machines and equipment
- Perform routine maintenance on gaming machines and equipment
- Respond promptly to customer calls and emergency requests, prioritizing critical issues
- Maintain inventory accuracy and follow parts inventory process
- Support customers with technical inquiries and documentation
- Report on trends, needs, and service challenges
- Gather and report accurately on service activities by utilizing field service management reporting tools
- Provide a high level of customer service and exceed customer expectations
- Ensure all activities meet compliance and regulatory requirements
- Have a positive attitude and strong work ethic
- Enjoy interacting with customers and building great relationships
- Be able to work both unsupervised and as part of a team
- Have a practical mindset and be able to think on your feet
- An interest in gaming machines and equipment would be an advantage
- Enjoy the challenge of fault finding to quickly diagnose and rectify at pace
- Hold a full driving license
Aristocrat Gaming is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability.
We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity.
Our Values- All about the Player
- Talent Unleashed
- Collective Brilliance
- Good Business Good Citizen
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