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Field Service Technician

2 months ago

Albury City Council, Australia Aristocrat Gaming Full time
About the Role

We are seeking a highly skilled and experienced Field Service Technician to join our team at Aristocrat Gaming. As a Field Service Technician, you will be responsible for providing technical support and maintenance services to our gaming machines at customer venues across the Albury region.

Key Responsibilities
  • Install, convert, troubleshoot, and repair gaming machines
  • Perform routine maintenance on gaming machines
  • Respond promptly to customer calls and emergency requests, prioritizing critical issues
  • Maintain inventory accuracy and follow parts inventory process
  • Support customers with technical inquiries and documentation
  • Report on trends, needs, and service challenges
  • Gather and report accurately on service activities by utilizing field service management reporting tools
  • Provide a high level of customer service and exceed customer expectations
  • Ensure all activities meet compliance and regulatory requirements
What We're Looking For

We are looking for a trustworthy, self-starting logical thinker who is a quick learner and an absolute people person. You should have a positive attitude and strong work ethic, enjoy interacting with customers, and be able to build great relationships. The ability to work both unsupervised and as part of a team is essential. Having an interest in gaming machines would be an advantage, and the ability to think on your feet is a must.

Why Aristocrat Gaming?

Aristocrat Gaming is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing, and sustainability. We're a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.

Our Values

We value:

  • All about the Player - Our customers are at the heart of everything we do
  • Talent Unleashed - We empower our people to reach their full potential
  • Collective Brilliance - We believe that together, we can achieve great things
  • Good Business - We strive to be a responsible and sustainable business
  • Good Citizen - We aim to make a positive impact on our communities