Field Service Technician

3 months ago

Albury, Australia Aristocrat Technologies Australia PL Full time

We're pioneers in our field and relentless in our pursuit of excellence. Aristocrat is an ideas company at heart, which means innovation is embedded into every aspect of our business. Whether we're designing sleek new cabinets, premium game content or award-winning systems, we apply fresh thinking and creativity to deliver the world's greatest gaming experience, every day.

What You'll Do

As a Field Service Technician for Aristocrat, you will be responsible for troubleshooting, converting, installing, maintaining, and repairing gaming machines on-site at customer venues. You will be an immediate value add to the organization by ensuring the seamless operation of our customer’s gaming facilities by providing timely and efficient technical support.

In this role you will be working across the Albury region.

Some key responsibilities include:

  • Install, convert, troubleshoot and repair gaming machines

  • Perform routine maintenance on gaming machines

  • Respond promptly to customer calls and emergency requests, prioritizing critical issues

  • Maintain inventory accuracy and follow parts inventory process

  • Support customers with technical inquiries and documentation

  • Report on trends, needs, and service challenges

  • Gather and report accurately on service activities by utilizing field service management reporting tools.

  • Provide a high level of customer service and exceed customer expectations

  • Ensuring all activities meet compliance and regulatory requirements

What We're Looking For

You are a trustworthy, self-starting logical thinker, looking to work as part of a close knit high performing team. You are coachable, a quick learner and are an absolute people person.

  • Have a positive attitude and strong work ethic

  • Enjoy interacting with customers with the ability to build great relationships

  • The ability to work both unsupervised and as part of a team

  • Have a practical mindset and be able to think on your feet

  • An interest in Gaming machines would be an advantage

  • Enjoy the challenge of fault finding to quickly diagnose and rectify at pace.

  • Full driving license

#LI-MS1

Why Aristocrat?

Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.

We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. We offer a range of flexible working options through all.flex, our flexible hybrid work model and invite you to have a conversation with us about flexible working. EEO M/F/D/V

  • World Leader in Gaming Entertainment

  • Robust benefits package

  • Global career opportunities

Our Values

  • All about the Player

  • Talent Unleashed

  • Collective Brilliance

  • Good Business Good Citizen

The US based roles may require registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.

Travel Expectations

Up to 75%

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