Client Experience Coordinator

2 weeks ago

Melbourne, Victoria, Australia beBeeAdministration Full time $70,000 - $75,000
Job Overview

Our business focuses on delivering exceptional client experiences through carefully crafted itineraries, strong partnerships and excellent service.

The Opportunity

This role plays a key part in ensuring the smooth operation of our back-office functions. You will be responsible for managing bookings, liaising with suppliers, and providing administrative support to ensure seamless travel experiences for our clients.

Key Responsibilities
  • Manage client bookings, payments, documentation, and trip delivery in a timely and accurate manner
  • Handle customer and supplier communications via phone and email
  • Maintain and update databases, records, itineraries, and product information
  • Liaise with suppliers and maintain strong relationships
  • Support colleagues with product knowledge and contribute to general administrative tasks
  • Respond to client feedback, update product costs, and assist with logistical changes as required
About the Role
  • Excellent administration and customer service skills
  • Strong organisational and time management skills
  • Excellent communication skills and a customer-focused approach
  • High attention to detail and accuracy
  • Travel experience is highly regarded
What's On Offer

A full-time permanent position offering a competitive salary package and opportunities for professional growth and development.

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