Maritime Operations Specialist

3 days ago

Brisbane, Queensland, Australia beBeeProfessional Full time $50,000 - $75,000

Whitsunday Vessel Operations

Cruise Whitsundays, the largest marine-based tour and transport provider in the Whitsundays, offers close encounters with the Great Barrier Reef, Whitehaven Beach, and the islands of the Whitsundays.

Our fleet of 10 well-equipped, air-conditioned vessels operate daily departures at two islands, one airport, and two mainland ports.

We also operate an underwater accommodation experience and a glamping experience on the Reefworld pontoon, moored offshore at Hardy Reef on the Great Barrier Reef.

About Us

Journey Beyond, Australia's leading experiential tourism group, operates 17 brands spanning the country, connecting guests to the land and to each other.

As part of our team, you will play a key role in supporting our business as we continue to share special places and shape lasting memories for our guests.

Key Responsibilities

  • Assist the Vessel Master with administration and safety duties
  • Ensure guest satisfaction, vessel and engine performance
  • Support watch-keeping, vessel handling, and navigation
  • Conduct regular onboard safety drills and crew training
  • Manage Deck Crew performance and training compliance
  • Promote high team performance and professional presentation
  • Address guest concerns promptly
  • Delegate daily tasks while ensuring marine standards are met
  • Adhere to operational procedures and WHS requirements

About You

You are a professional role model, demonstrating efficiency, consistency, and strong leadership. With excellent people management skills, you provide clear guidance and constructive feedback while fostering team morale.

Proven abilities include:

  • Delivering exceptional customer service and exceeding guest expectations
  • Communicating effectively with diverse audiences
  • Managing crowds and engaging in public speaking
  • Being reliable, self-motivated, and proactive
  • Creative problem-solving with a solutions-oriented mindset
  • Conducting safety drills confidently
  • Managing time effectively with strong organizational skills

Qualifications required include: Minimum Master 24, with MED 3 or Coxswain Grade 1 (mandatory), HLTAID011 Provide First Aid (mandatory).

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