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Retail Operations Manager

1 month ago

Cairns, Queensland, Australia Cotton On Group Full time

We are seeking a skilled Retail Operations Manager to join our team at Typo Cairns. As a key member of our store management team, you will play a vital role in driving business outcomes and creating exceptional customer experiences.

About the Role

The successful candidate will lead and embed a culture that fosters engagement, productivity, and customer satisfaction within their store. They will empower their team to deliver outstanding results, provide coaching and development opportunities, and work closely with field VM and merch partners to drive sales growth and improve customer experiences.

Key Responsibilities
  • Lead and manage store operations to achieve productivity and wage targets
  • Develop and implement strategies to drive sales growth, improve customer satisfaction, and increase employee engagement
  • Collaborate with field VM and merch partners to provide insights and recommendations to improve store performance
  • Coach and develop store teams to deliver exceptional customer experiences and achieve business outcomes
What We Offer
  • A competitive base salary of $80,000 per annum
  • 50% off Cotton On Group Brands: Cotton On, Cotton On Body, Cotton On Kids, Rubi Shoes, Typo, Factorie, and Supre
  • Wellness support 24/7 – mental health, relationships, family, and more
  • Discounts for you and your family - medical, travel, financial, and more
  • Returnity - Paid program for new parents heading back to work
About Us

Cotton On Group is an Aussie brand with its feet on the ground and its heart in its people. We're passionate about creating great experiences for our customers and making a positive impact on our community.