Medical Device Technical Support Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomerSupport Full time $59,249 - $98,383
Job Title:

Technical Support Specialist

About the Role:

This is a unique opportunity to join our global team as a Technical Support Specialist. In this role, you will work behind the scenes to keep our demo and field service operations running smoothly.

You will collaborate with sales, service, and engineering teams to coordinate repairs, manage demo bookings, and help solve real-world challenges that directly impact patient care.

Key Responsibilities:

  1. Be the go-to person for demo and service support
  2. Respond to enquiries from stakeholders via phone and email
  3. Coordinate demo kit deliveries, service bookings, repairs, and part orders
  4. Manage scheduling and job prioritisation for our field and treatment service teams
  5. Track inventory and ensure equipment is clean, functional, and available
  6. Troubleshoot issues and communicate clearly—even when things get tough
  7. Maintain accurate records and support continuous improvement of systems and workflows

Requirements:

  1. 2+ years in a customer-facing or stakeholder-facing role
  2. Confident managing difficult conversations or high-pressure situations
  3. Strong written and verbal communication skills
  4. Highly organised, detail-focused, and comfortable juggling multiple priorities
  5. Hold full working rights in AU and available for full-time onsite work

Preferred:

  1. Experience in medical devices, service coordination, engineering, or logistics
  2. A degree in biomedical engineering, science, healthcare, or a related field
  3. Background supporting field-based or technical teams

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