Medical Device Technical Specialist

6 days ago

Sydney, New South Wales, Australia beBeeEngineer Full time $100,000 - $120,000
Technical Services EngineerAre you a skilled technical professional seeking a challenging and rewarding role in the medical device industry? Look no further We are seeking a highly motivated and experienced Technical Services Engineer to join our team.This is an exceptional opportunity for a dedicated and results-driven individual to work with cutting-edge technology and make a meaningful impact on customer satisfaction. As a Technical Services Engineer, you will be responsible for ensuring the effective execution of all technical service-related functions for ZOLL Medical products deployed across Australia and New Zealand.Key Responsibilities:
  • Conduct and/or coordinate the repair, preventive maintenance of ZOLL medical devices to ensure operational efficiency and compliance with standards.
  • Promote and support ZOLL Service Agreements to achieve customer satisfaction targets.
  • Ensure that service documentation is completed accurately and in a timely manner for all service activities, including repair logs and preventative maintenance records.
  • Manage customer and distributor relationships to achieve high levels of customer satisfaction.
  • Maintain correct spare part inventory levels and participate in quarterly stock stake.
  • Actively seek product and business improvement suggestions from customers.
Required Skills and Qualifications:
  • Bachelor's degree in biomedical engineering, electronics, or a related technical discipline, or equivalent work experience.
  • Minimum of 5 years of experience in a technical service or support role within the medical device industry, with at least 2 years in a supervisory or leadership capacity.
  • Proven expertise in the maintenance and support of complex medical devices, with specific experience in defibrillators, monitors, or similar life-saving equipment being highly desirable.

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