Restaurant Operations Manager

3 weeks ago


Port Kennedy, Western Australia Hungry Jacks Full time
About the Role

This is a permanent full-time position that requires a Food Safety Supervisor Certificate and/or ServSafe Certification. The ideal candidate will be responsible for the safe and effective operation of the restaurant under the supervision of the Restaurant Manager.

Key responsibilities include:

  • Managing day-to-day operations with a focus on safe work practices that meet local legislation and Hungry Jack's standards.
  • Ensuring safety and security procedures are enforced.

Key Performance Areas

This role encompasses three key performance areas:

  • Guest Obsession
    • Deliver exceptional guest service on every occasion, in all sales procedures, demonstrating a 'guest obsession'.
    • Evaluate employee performance, promotions, disciplinary discussions, and resolve employee grievances.
  • Business Planning
    • Utilise the Business Priority Plan to continually improve restaurant performance.
    • Review business results regularly and communicate to the team, with clear action plans implemented to achieve improvement.
  • Team Leadership
    • Create a culture that emphasises growth, trust, and accountability.
    • Build a high-performing team, ensuring effective shift coverage with productive and proficient employees.

Requirements

AQF Certificate II or III or minimum of one-year relevant experience. All successful applicants will be required to provide a National Police check.

Hungry Jack's is an Equal Opportunity Employer.



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