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Customer Service Representative

2 months ago

Roma, Australia Coates Hire Full time

About Coates Hire

We are a leading provider of equipment hire solutions, with a long history of supporting customers in the construction, mining, and engineering industries.

The Role

We are seeking a Customer Service Coordinator to join our team at our Roma branch. As the first point of contact for customers, your primary goal will be to ensure that our customers receive the best possible service with their equipment solutions.

Key Responsibilities

  • Addressing customer needs in person, by phone, and email
  • Generating hire schedules, quotes, and invoicing
  • Coordinating equipment deliveries, transfers, pick-ups, repairs, and breakdowns
  • Assisting customers and colleagues in the yard with loading equipment

What We Offer

We provide our team with a wide range of benefits, including:

  • Development and career progression pathways
  • Access to our employee discounts, benefits, and wellbeing program
  • Purchased additional leave program
  • Novated leasing and salary sacrifice
  • 12 weeks Paid Parental Leave in addition to government parental leave scheme
  • Volunteering opportunities through the Coates Foundation

Requirements

To be successful in this role, you will need:

  • Previous face-to-face customer service experience
  • A desire to provide amazing customer experience
  • General computer skills (MS Word, Excel, Outlook)
  • Capability to learn and absorb technical information
  • Ability to lift and no mobility restrictions

About Us

We are committed to improving gender representation and implementing our second Reconciliation Action Plan. We also provide opportunities for growth through our leadership and development programs.

Our Impact

We support local and national charities through the Coates Foundation and invest in more sustainable equipment solutions to help create a greener future for all.

Unlock Your Next Career Opportunity

We welcome candidates from all backgrounds, experiences, and perspectives to apply.