Customer Service Representative
3 weeks ago
We are seeking a highly motivated and customer-focused individual to join our team as a Retail Customer Service Officer. As a key member of our retail team, you will play a vital role in delivering exceptional customer service and sales experiences to our customers.
Key Responsibilities:
- Provide exceptional customer service and sales support to customers
- Manage high-value transactions accurately and efficiently
- Conduct and process identity services transactions, including Australian Passport Interviews
- Promote our products and services through up-selling and cross-selling, merchandising, and other promotional activities
- Assist customers with mail lodgements and associate costs
- Build rewarding relationships with customers by understanding their needs
- Assist with administrative duties such as stocktaking and record maintenance
About You
- You are friendly, enthusiastic, and reliable, with a passion for working in a team environment
- You have experience in customer service and/or cash handling
- You are fit to lift up to 16kgs of mail regularly and stand for your shift
What We Offer
- We invest in your growth and development through ongoing training and career opportunities
- We value diversity and inclusion, and are committed to creating a workplace where everyone feels welcome and valued
- We offer a range of benefits and rewards to support your physical and mental wellbeing
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