Leadership Team Manager

5 days ago

Brisbane, Queensland, Australia beBeeCustomerService Full time $95,000 - $125,000
About the Role

This position involves guiding daily operations, supporting customers and account managers, and driving continuous improvement.

This diverse and customer-centric role is ideal for someone who thrives on building relationships, mentoring others, and delivering exceptional service.

The successful candidate will have a strong understanding of the print and label manufacturing industry, technical print knowledge, and the ability to translate customer needs into practical solutions.

  • Lead and support the Customer Service team to ensure smooth daily operations.
  • Respond to customer inquiries, process orders accurately, and provide timely updates.
  • Support Account Managers and inbound customers with quotes, documentation, and coordination.
  • Maintain accurate records and ensure efficient documentation processing.
  • Resolve customer concerns and collaborate with internal departments for effective solutions.
  • Drive process improvements and foster a positive, high-performing team culture.
Key Responsibilities:
  • Proven customer service experience in the manufacturing, print, or packaging industries.
  • Strong leadership experience with a track record of motivating teams and fostering a culture of accountability and continuous improvement.
  • Excellent collaboration skills with the ability to work cross-functionally and build productive relationships across teams.
  • Impeccable phone manner, written, and verbal communication skills.
  • Highly detail-oriented and process-driven with the ability to multitask and perform under pressure.

Australian working rights are required for this position.

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