Client Success Strategist

6 days ago

Perth, Western Australia beBeeCustomerSuccess Full time $100,000 - $120,000

Bend-tech has shown impressive growth with potential for further expansion, focused on the success of our clients. A Client Relations Leader plays a pivotal role in ensuring a high standard customer journey by developing and executing strategies to support business objectives.

Key Responsibilities
  • Develop customer success plans aligned with company goals.
  • Lead, coach, and develop a Customer Relations team with exceptional performance capabilities.
  • Collaborate with Sales, Product, Marketing, and Operations teams to ensure seamless client experience.
  • Promote customer journey mapping, onboarding, adoption, renewal, and expansion initiatives.
Requirements
  • At least 5 years' proven success in a Customer Relations position, particularly in manufacturing, supply chain, or mining services, with leadership experience.
  • A passion for technology and efficiency improvements.
  • Strong leadership and people management skills.
  • Ability to effectively mentor and guide team members with a collaborative approach.
  • Capacity to build trusting relationships with internal and external stakeholders.

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