Ticketing Experience Specialist

6 days ago

Brisbane, Queensland, Australia beBeeCustomerService Full time

Delivering exceptional customer service is at the heart of this casual role within our Ticketing Team. Working approximately 6-20 hours per week, you will be responsible for assisting patrons with accessible seating requirements.

You will be part of a dynamic team of ticketing professionals who provide all aspects of ticketing to the venue's internal and external stakeholders. Your excellent interpersonal and communication skills will enable you to answer questions and provide suggestions based on customers' accessible needs to transact their ticket purchase or enquiry over the phone.

This role is an essential part of ensuring inclusive and seamless ticketing experiences for our valued guests with accessible needs. As a Ticketing Attendant, you will maintain accurate records of accessibility bookings and communications, providing clear and empathetic communication to customers.

Key Responsibilities:

  • Maintain the Centre's accessible enquiries & booking service
  • Liaise with customers who have varying access needs, providing tailored support and solutions
  • Process tickets and assist with customer account enquiries using the Ticketek sales platform
  • Maintain accurate records of accessibility bookings and communications
  • Provide clear and empathetic communication to customers

Required Skills and Qualifications:

  • Excellent interpersonal and communication skills
  • Ability to work independently under pressure with strict timeline whilst managing multiple enquiries efficiently
  • Strong attention to detail and organizational skills
  • Empathy and professionalism when dealing with sensitive or complex customer needs

Benefits:

As a member of our team, you will be part of a collaborative environment that values inclusivity and diversity. You will also have the opportunity to develop your skills and experience in the events industry.

Why Work Here?

Our team is committed to creating memorable event experiences that exceed our guests' expectations. We believe that everyone deserves to have an enjoyable and inclusive experience, regardless of their abilities.

We look forward to hearing from you if you are passionate about delivering exceptional customer service and working in a fast-paced environment.

  • Ticketing Experience Coordinator

    4 days ago

    Brisbane, Queensland, Australia beBeeCustomer Full time $72,000

    Job DescriptionAbout Us:We are a global leader in live experiences, offering ticketing and event promotion services to clients across the world. Our team is dedicated to delivering exceptional service and creating unforgettable moments for fans.The Client Services Manager will play a key role in our Brisbane office, working closely with clients from top...

  • Ticketing Attendant

    2 days ago

    Brisbane, Queensland, Australia Buscojobs Full time

    ABOUT THE ROLEASM Global teams across the world are innate problem solvers and people who thrive on the excitement of developing events that create opportunity and connection.We are meticulous planners, innovative thinkers, relationship specialists and acutely experienced business leaders who love what they do.At ASM Global, we love events, it's what we...

  • Ticketing Attendant

    6 days ago

    Brisbane, Queensland, Australia Buscojobs Full time

    ABOUT THE ROLEASM Global teams across the world are innate problem solvers and people who thrive on the excitement of developing events that create opportunity and connection. We are meticulous planners, innovative thinkers, relationship specialists and acutely experienced business leaders who love what they do.At ASM Global, we love events, it's what we do....

  • Event Ticketing Operations Manager

    2 days ago

    Brisbane, Queensland, Australia beBeeTicketing Full time $72,500 - $114,500

    Job Title:Ticketing Services LeaderAbout the PositionThis is a key leadership role in ticketing operations, working closely with clients and stakeholders to deliver high-quality services.The ideal candidate will be responsible for ensuring each client receives exceptional service delivery and continuity across their accounts.Key ResponsibilitiesPartner with...

  • Client Ticketing Services Manager

    2 days ago

    Brisbane, Queensland, Australia Teg Pty Ltd Full time

    About Ticketek Entertainment GroupTicketek Entertainment Group is a global fan experience company that tickets, promotes and delivers live experiences that are impossible to forget.In a distracted world where nothing beats real human moments, We make life better liveOur Group includes; our Fan Experience Platform (Ticketek) that sells tickets and provides...

  • Client Ticketing Services Manager

    5 days ago

    Brisbane, Queensland, Australia Teg Full time

    About Ticketek Entertainment GroupTicketek Entertainment Group is a global fan experience company that tickets, promotes and delivers live experiences that are impossible to forget.In a distracted world where nothing beats real human moments, We make life better liveOur Group includes; our Fan Experience Platform (Ticketek) that sells tickets and provides...

  • Client Ticketing Services Manager

    2 days ago

    Brisbane, Queensland, Australia TEG Pty Ltd Full time

    About Ticketek Entertainment Group Ticketek Entertainment Group is a global fan experience company that tickets, promotes and delivers live experiences that are impossible to forget. In a distracted world where nothing beats real human moments, we make life better live Our Group includes our Fan Experience Platform (Ticketek) that sells tickets and...

  • Client Ticketing Services Manager

    2 days ago

    Brisbane, Queensland, Australia TEG Pty Ltd Full time

    About Ticketek Entertainment GroupTicketek Entertainment Group is a global fan experience company that tickets, promotes and delivers live experiences that are impossible to forget. In a distracted world where nothing beats real human moments, we make life better liveOur Group includes our Fan Experience Platform (Ticketek) that sells tickets and provides...

  • Live Events Ticketing Manager

    2 days ago

    Brisbane, Queensland, Australia beBeeTicketing Full time $72,000 - $76,250

    About This RoleWe are seeking a seasoned professional to join our team as an Event Ticketing Manager. As part of our global fan experience company, you will work closely with clients from prestigious venues and ticket high-profile entertainment events.Key ResponsibilitiesPartner with clients to discuss event ticketing requirements and time frames.Deliver...

  • Client Ticketing Services Manager

    2 weeks ago

    Brisbane, Queensland, Australia Ticketek Entertainment Group Full time $74,500 per year

    About Ticketek Entertainment GroupTicketek Entertainment Group is a global fan experience company that tickets, promotes and delivers live experiences that are impossible to forget.  In a distracted world where nothing beats real human moments, We make life better liveOur Group includes; our Fan Experience Platform (Ticketek) that sells tickets and provides...