Ticketing Attendant

ABOUT THE ROLE

ASM Global teams across the world are innate problem solvers and people who thrive on the excitement of developing events that create opportunity and connection. We are meticulous planners, innovative thinkers, relationship specialists and acutely experienced business leaders who love what they do.

At ASM Global, we love events, it's what we do. It's a part of our DNA and what drives us.

The Brisbane Entertainment Centre is seeking a casual Ticketing Attendant for a job share position within our Ticketing Team. The role is approximately 6-20 hours per week to deliver high quality customer service to our valued patrons with accessible seating requirements.

You will be supported by a small dynamic team of ticketing professionals who provide all aspects of ticketing to the venue's internal and external stakeholders.

We are looking for someone who is courteous, compassionate and efficient in our fast-paced environment. The successful applicant will be able to answer questions and provide suggestions based on customers' accessible needs to transact their ticket purchase or enquiry over the phone.

This casual role is an essential customer service position to assist us in ensuring inclusive and seamless ticketing experiences for our valued guests with accessible needs.

ABOUT YOU

Everyday our people are responsible for delivering extraordinary experiences for every guest who walks through our doors.

You will have a shared values and people-centric mind set and genuinely want to make a difference. That's what makes you stand out from the crowd and why we want to meet with you.

Key Responsibilities

• Assist in maintaining the Brisbane Entertainment Centre's accessible enquiries & booking service.
• Liaise with customers who have varying access needs, providing tailored support and solutions.
• Using the Ticketek sales platform to process tickets and assist with customer account enquiries.
• Maintain accurate records of accessibility bookings and communications.
• Provide clear and empathetic communication to customers, ensuring a positive experience.
• Collaborate with the broader team to ensure accessibility needs are integrated into the overall event planning.

Skills & Experience

Excellent interpersonal and communication skills, with a customer-first mindset.The ability to work independently under pressure with strict timeline whilst managing multiple enquiries efficiently.Strong attention to detail and organizational skills.Empathy and professionalism when dealing with sensitive or complex customer needs.Flexibility and willingness to work varied weekday shifts : as required.

Desirable

Experience working in the events industry.Customer Service or Call Centre backgroundHave previously worked as a seller using the Ticketek system or similar ticketing platformsKnowledge of accessibility standards and Companion Card program.Prior use of Microsoft Outlook & Excel.

Why Join Us?

Be part of a team committed to creating inclusive and memorable event experiences.

The successful candidate will be required to complete a National Police Check.

ABOUT THE VENUE

Built by the Brisbane City Council as a world class multipurpose facility, the Brisbane Entertainment Centre formed part of Brisbane's bid for the 1992 Olympic Games. The Centre has been operated since its inception by ASM Global (formerly AEG Ogden Brisbane Pty Ltd). Ownership was transferred to Stadiums Queensland (formerly Major Sports Facilities Authority) from 1 July 2002.

The Brisbane Entertainment Centre has hosted a diverse range of events including Monster Trucks, Supercross, Circuses, Bull Riding, Concerts, Conventions, School Speech Nights, Ice Spectaculars, Wrestling and Boxing.

Primarily recognised as a venue to host concerts, family shows and sporting events, the Brisbane Entertainment Centre also specialises in staging corporate events in particular conferences, seminars, product launches and gala banquets.

ABOUT THE COMPANY

ASM Global is the world's leading producer of entertainment experiences. It is the global leader in venue and event strategy and management - delivering locally tailored solutions and cutting-edge technologies to maximise the guest experience. The company's elite venue network spans five continents, with a portfolio of more than 350 of the world's most prestigious arenas, stadiums, performing arts venues, and convention and exhibition centres, including Exhibition World Bahrain; Moscone Center San Francisco; ICC Sydney Australia; Olympia London; Coca-Cola Arena, Dubai, RAC Arena, Perth, Australia; Cairns Convention Centre, Cairns, Australia and Brisbane Convention and Exhibition Centre, Brisbane, Australia.

ASM Global has always had a bold vision to be a true employer of choice, great place to work and a company that provides long term careers and development opportunities.

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Working in the venue and event industry means supporting the delivery of events across our event calendar. This means that weekend, evening and public holiday work will be required.

We have lodged this role on our own site as we are managing this project directly. No recruitment agencies please.

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