Member Services Representative

2 weeks ago

Brisbane, Queensland, Australia beBeeCareer Full time $69,700 - $86,729

Transform Your Career with a Full-Time Member Services Role

**About the Job**

As part of our dynamic Member Services team, you will support Australian retirement trust members and employers with account, product, and legislation enquiries. This involves providing expert advice and guidance to empower members to make informed decisions about their retirement savings.

You will work closely with clients to understand their needs, offering empathetic support through times of hardship or life-changing events. Our goal is to deliver exceptional member experiences, and we believe that by investing in our people, they will be motivated to provide outstanding service to our members.

**Required Skills and Qualifications**

To succeed in this role, you will need:

  • Excellent communication skills with the ability to build rapport with clients from diverse backgrounds.
  • Strong interpersonal skills, including conflict resolution and problem-solving abilities.
  • Experience working in a service-based industry, such as retail, hospitality, or contact centres.
  • Ability to adapt quickly to new technology platforms and work efficiently in a structured environment.

**Benefits**

We offer a comprehensive benefits package, including:

  • A competitive starting salary with opportunities for growth and development.
  • 14% superannuation guarantee to help secure your financial future.
  • Flexible working arrangements, including a rotating roster and remote work options.
  • Ongoing training and development opportunities to enhance your skills and knowledge.

**What We Offer**

Our organisation values diversity, inclusion, and respect for all employees. We are committed to creating a supportive workplace culture that allows individuals to thrive and contribute to our mission.

**Next Steps**

If you are a motivated and customer-focused individual looking to join a dynamic team, please submit your application. We look forward to reviewing your qualifications and discussing this opportunity further.

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