Advanced Data Analysis Position
2 weeks ago
Real Time Data Analyst
We are seeking an experienced Real Time Data Analyst to join our team. As a key member of our operations team, you will be responsible for analyzing and interpreting complex data sets to inform business decisions.
This is a permanent full-time position based in our office, working Monday - Friday on a rotating roster from 7am-7pm.
- Maintain rosters in line with business and staff requests
- Monitor all call queues, ensuring actions are taken on rosters to ensure target metrics are achieved
- Analyze data and produce highly accurate reports highlighting results across key business drivers, including trends
- Identify emerging trends and anomalies, communicating findings to the workforce planner
- Work with the business to ensure that key tasks performed drive business success
- Analysis of data and reporting to identify business opportunities and continuous improvement
- Experience in a busy, commercial, competitive environment
- Qualifications and/or experience in Genesys Pure Cloud, AWS, and Power BI (preferred)
- Strong attention to detail, quality, and accuracy
- Sound problem solving and analytical skills
- Ability to work well within a team environment and positively influence & motivate a high performing team
- A vibrant and rewarding recognition program - We love to celebrate our people
- We are proud of our fun, friendly, and supportive team environment
- Comprehensive training, with ongoing coaching and development
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