Customer Service Expertise

2 days ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $90,000 - $110,000

Job Title: Customer Service Expertise

Overview

We are seeking a skilled and customer-focused professional to join our team as a Customer Service Expert. The ideal candidate will be responsible for providing exceptional support to clients, brokers, and other stakeholders, ensuring timely resolution of inquiries and issues.

Key Responsibilities:

  • Provide accurate and reliable information to clients and brokers, addressing their needs and concerns in a prompt and courteous manner.
  • Maintain a thorough understanding of our policies, procedures, and guidelines, ensuring consistency in information provided to clients and stakeholders.
  • Handle escalated enquiries, applying problem-solving skills to resolve complex issues and reach amicable resolutions.
  • Conduct outbound calls to update information, manage customer expectations, and ensure high-quality data integrity.
  • Prepare and generate requested documents, including payout letters, statements, contracts, and other relevant documentation.

Requirements:

  • A minimum of 1-3 years' experience in a customer support role, with a strong track record of delivering exceptional service.
  • Excellent written and verbal communication skills, with the ability to build rapport and trust with clients and stakeholders.
  • Strong problem-solving skills, with the ability to identify alternate solutions and apply them effectively.
  • Previous experience in financial services is highly desirable, but not essential.
  • Proficiency in MS Office applications, including Word, Excel, and Outlook.

Benefits:

  • A hybrid working model, allowing you to work from home two days a week and in the office three days a week.
  • A culture that promotes career growth and opportunity, with regular training and development opportunities available.
  • The chance to work in a modern, beautiful office in Sydney and virtually.
  • Frequent social events and opportunities to get to know your colleagues.

About Us:

We offer an alternative to traditional bank funding, with a modern approach and mindset. Our cutting-edge financial products, advanced technology, and local expertise set us apart. We excel at providing a real human experience for our customers, and we're proud to be certified as a 'Great Place to Work'.

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