Outcomes Manager

3 weeks ago

Morwell, Victoria, Australia Melba Support Services Full time

About the Role:

The Outcomes Manager will play a critical role in delivering high-quality service delivery at Melba Support Services. This position is responsible for managing the overall operations of the regions Individualised Support Arrangements (ISA) within the Rural and Remote East (Gippsland).

Key Objectives:

  • Manage the overall operations of the regions ISA within the Rural and Remote East (Gippsland)
  • Oversee the ongoing development and implementation of these disability services in the Rural and Remote East (Gippsland)
  • Lead the ISA management team and direct support staff in the provision of high-quality individualised disability supports

Responsibilities:

  • Uphold and protect the human rights of individuals supported, ensuring they feel safe, well, and free from abuse and neglect
  • Drive the growth of the service into a financially viable department, while managing the allocated budget in collaboration with the Head of Community Services
  • Lead by example, demonstrating positive work practices and adhering to the most suitable support framework to manage a diverse team, delivering high-quality, person-centred supports that empower individuals to achieve their chosen outcomes
  • Continuously enhance the skills of the ISA team to meet the evolving requirements of service provision, ensuring adaptability and proficiency
  • Guide staff teams in supporting individuals to engage in their daily routines with the appropriate level of assistance, tailored to each person's needs
  • Foster the development and maintenance of family relationships, friendships, and intimate relationships among individuals supported, promoting social inclusion
  • Facilitate a wide range of social, educational, vocational, and recreational opportunities for individuals, enriching their lives with meaningful and valuable experiences
  • Support individuals with disabilities to be recognised and valued as contributing members of their community, promoting acceptance and inclusion

Qualifications and Experience:

  • Comprehensive understanding of physical and intellectual disabilities, as well as other complex presentations, including mental health support
  • In-depth knowledge of Positive Behaviour Support (PBS) and person-centred practices, ensuring the delivery of tailored, high-quality support
  • Proven experience in leading teams to achieve high performance standards, fostering a collaborative and inclusive work environment
  • Dedication to service excellence, human rights, and a zero-tolerance approach to abuse and neglect
  • Exceptional interpersonal and collaborative management skills, promoting effective teamwork and positive workplace culture
  • Advanced written and verbal communication skills, including the ability to present information clearly and effectively
  • Excellent organisational and time management abilities, with a proven track record of prioritising tasks, meeting deadlines, and working independently
  • Proficient computer skills, including the use of the Microsoft Office 365 Suite, to support administrative and operational tasks

Requirements:

  • A current NDIS Worker Screening and Working with Children Check (we can support you through the process of obtaining one or both checks if you don't already have them)
  • Access to a roadworthy and insured vehicle (minimum third-party property damage) for work-related travel
  • Current First Aid Certificate with CPR
  • Evidence of COVID-19 vaccination status, including booster

Why Join Us?

  • We are a human-rights, values-based, not-for-profit community organisation committed to providing services that support individuals with disability to lead everyday lives of their choice
  • Join a supportive and collaborative culture where your contributions make a real impact
  • Enjoy onsite parking and other benefits
  • Access to Not-for-Profit Salary Packaging

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