Automation Expert for Warehousing Solutions
2 days ago
We are seeking an experienced Automation Expert to join our team in Adelaide, Australia. As a Field Service Engineer, you will be responsible for installing, commissioning, and servicing Kardex Automated Storage and Retrieval Systems.
Job Responsibilities- Install, commission, and service Kardex Automated Storage and Retrieval Systems.
- Provide excellent customer service in accordance with established policy.
- Deliver basic levels of customer product training.
- Communicate effectively with customers and line management at prescribed intervals.
- Accurately report on visit-by-visit basis via appropriate documentation/call tracker in a timely manner.
- Respond to customer service requests as directed by line management.
- Work with minimum supervision, maintaining appropriate communication at all times.
- Aid and assist fellow workers as and when required.
- Deal with all aspects of machine/unit performance and achieve high level of first time fix without excessive use of parts.
- Provide first and second line troubleshooting and removal of root cause of faults.
- Escalate more complex/unusual issues to appropriate individual/team ensuring that issue is resolved as efficiently as possible and in accordance with company policy and precedent.
- Make contributions to ongoing development of team and overall service performance.
- Ensure that all personal PPE is maintained as required and inspected at required intervals.
- Work within agreed quality and health and safety standards.
- Ensure data is managed and provided accurately.
- Achieve high first time fix rate and minimum recalls with most cost effective use of labour time and parts.
- Diploma/Degree in Electrical/Mechanical/Electrical Engineering or related Technical Studies.
- Minimum 7-10 years of experience with last 5 years in field Service, handling high Capex nature equipment.
- Possess good knowledge in warehouse automation, both application and processes, including software systems.
- Understands application of ASRS, Automation, Robotics, AGV, AMR, VLM and/or conveyor systems in end-users' warehousing environment.
- Have good commercial acumen, able to interact with customer on business contract and modernisation.
- Trusted Advisor nature.
- Working knowledge in Electrical and IT networking, comfortable with computers and software.
- Fits physical requirements for heavy lifting tasks.
- Fluent in English (both spoken and written).
- High travel requirements within country, possess car and driver's license.
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