Hospitality Leader
3 days ago
The Echo Entertainment Group is seeking an experienced Hospitality Leader to take on the role of Night Operations Manager at our upcoming resort in Brisbane. This is a fantastic opportunity for someone with leadership experience and a passion for delivering exceptional guest experiences.
Key Responsibilities:- Lead the night shift operations, including team training, development and performance management
- Investigate guest queries and concerns with a diplomatic and empathetic approach
- Demonstrate a commitment to service excellence, ensuring flawless delivery and execution of product excellence and service are paramount
- Cultivate a positive working relationship across all departments
- Maintain accurate records of guest and financial details
- Previous leadership experience in hotel management
- Familiarity with Opera PMS will be advantageous
- Diploma or degree in hospitality management is advantageous
- Strong organisation and time management skills
We are looking for an experienced hotel professional with a proven track record of leading teams to success. You will have a collaborative mindset and understand the importance of embedding a culture of excellence within your team.
You will be pivotal in shaping the success of our hotel operations at the Star Brisbane. Join us in making a difference.
What We Offer:- A competitive salary ranging from $90,000 to $110,000 per annum
- Complimentary buffet meal on every shift
- Discounted parking available in the city
- 30% Discounts across award-winning restaurants and accommodation
- An organisation that values diversity, teamwork and being your best self
- Supportive leadership team
- Paid Parental leave from Day 1, Secondary Carer's leave also on offer
- Mental Health and Wellbeing services
- Endless career growth and opportunities to learn and develop your career
The Echo Entertainment Group is committed to creating a diverse, equitable and inclusive workplace that contributes to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia's First Nations Peoples, and people with disabilities.
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