Concession Store Manager

2 months ago

Sydney, New South Wales, Australia Country Road Group Full time
Concession Manager - David Jones Burwood - NSW

As a Concession Manager, you will be responsible for driving the concession store's financial performance and company key performance indicators. Your focus will be on creating a warm and genuine customer service experience, empowering your team to exceed expectations.

Key Responsibilities:
  • Drive a customer-centric culture, ensuring a meaningful in-store experience
  • Meet sales, profit, and productivity targets by achieving key performance indicators
  • Ensure the team understands business objectives, with a focus on commercial acumen
  • Inspire and empower your team through collaborative leadership, training, and development
  • Collaborate with Concession, Floor Managers, and Cluster Managers
  • Embody our key cultural values: Customer Obsessed, Collaborative, Inspirational, Responsible, Dedicated to Quality
Attributes You Possess:
  • A passion for the retail industry, exceptional service, and a strong sense of personal style and presentation
  • Proven experience in managing a fast-paced retail, hospitality, or similar business
  • Ability to manage budgets, interpret financial reports, and generate efficient rosters
  • Experience managing the performance, productivity, training, and development of a large team
  • Operational excellence, experience with stock control and visual merchandising
  • Ability to build strong relationships with stakeholders across the business
Why Work for Us:
  • A competitive remuneration package, including incentives
  • Seasonal product allowances and generous discounts for you and your immediate family on all Country Road, Trenery, Politix, Witchery, and Mimco products
  • Excellent career progression involving regular training and on-the-job development
  • A genuine, open, and high-performing culture
  • Opportunity to become involved in our Corporate Social Responsibility program, supporting community partnerships
About Us:

For over 40 years, POLITIX has helped men make their mark. We get to know the person behind the suit, the blazer, the shirt – and dress them in garments that pair skilled design with time-honoured craftsmanship.

The end result? A wardrobe that offers the ultimate fit – and elevates his personal style too.

Today, we continue to set a higher standard for expert tailoring, sustainable garment-making, and customer service. And we see every occasion – no matter the dress code – as another opportunity to explore and express your unique style. So you can leave a lasting impression on everyone you cross paths with.

Want to be part of our team? Visit our website to see current career opportunities.

Country Road Group is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application to assist you through the recruitment process.

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