IT Service Owner

5 days ago

Parramatta Park, Queensland, Australia Catholic Schools Parramatta Diocese Full time

We are seeking an experienced IT Service Owner - Education Systems to join our Platform team. This role is responsible for designing user-centric technology solutions, services, and journeys to support every state of the product development/service design lifecycle.

About the opportunity:

The IT Service Owner - Education Systems will be accountable for the management of Application Delivery and Support of all Education systems, such as Canvas, Library, and Timetabling systems. This role will also involve working with the broader team to enable outcomes and success of Education Applications and IT Services within the IT Education Platform.

The IT Service Owner is responsible for sourcing information from various sources to enable monitoring of product/service performance and assessing that performance against key regulatory and performance objectives.

This role will involve managing a cross-functional team and leading stakeholder engagement across directorates, schools, and external stakeholders to design and deliver service roadmaps and document processes to ensure sound change management.

Key responsibilities:

  • Leading and defining an outcome-oriented service roadmap, informed by customer insights and feedback.
  • Defining and writing user stories, acceptance criteria, and success metrics, ensuring customer-centric product design, development, and delivery.
  • Ensuring service design compliance with regulatory obligations and relevant CSPD policies and standards, proactively identifying, mitigating, and managing risks associated with the service, and remediation initiatives.
  • Planning and designing tests that validate services have been built against design specifications.
  • Embedding a service management culture within the wider team and leading all service design activities for the platform.
  • Managing and monitoring change to continuously improve the platform offering and processes to facilitate the overall customer experience, and providing recommendations to improve results.
  • Managing staff workload, prioritizing responsibilities, mentoring, and coaching team members.

Requirements:

  • Extensive experience in IT service management and/or project management, including experience in delivery and support of Education applications, including LMS and Library systems, with experience of Canvas being highly desirable.
  • Proven strategic skills and business acumen with demonstrated success in leading and executing on projects.
  • Strong communication, stakeholder engagement, and management capabilities.
  • Proven ability to lead and influence without direct authority.
  • Strong problem-solving capabilities with strong motivation to investigate and provide recommended options/solutions to complex problems and technical nuances.
  • Experience working in Agile and DevOps environments and cross-functional teams.
  • Significant experience managing SaaS and COTS platform applications development and quality assurance.
  • Proven service continuity experience, including planning, implementing, and testing strategies and solutions to ensure platform applications can be recovered and restored.

In return:

  • Competitive remuneration.
  • Salary packaging.
  • Parental leave.
  • Flexible work arrangements, including a hybrid working model.
  • Wellbeing programs.
  • Professional development opportunities.

This position involves working with children. The appointment of successful applicants will be subject to satisfactory employment screening for child-related employment, including the completion of a National Police Check, retention of a valid Working with Children Check, and adoption and compliance with CSPD's Child Safeguarding Procedures and Code of Conduct When Working with Students and Children. For more information, please visit The Office of The Children's Guardian here.

CSPD promotes the safety and wellbeing of Aboriginal and Torres Strait Islander children, and children from culturally and/or linguistically diverse backgrounds. We encourage applications from Aboriginal and Torres Strait Islander peoples, as well as people from culturally and/or linguistically diverse backgrounds.

About us:

At CSPD, we are committed to responding to the needs of students in a world that is changing rapidly. With over 5,000 passionate employees located across our primary and secondary schools, we have the intent and the resources to transform the learning and unlock the full potential of each of our 40,000 plus students. We are always on the lookout for top talent to help us achieve our strategic goal of inspiring the future, through quality catholic schooling and by strengthening the professional lives of our employees.

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