Library Officer

1 month ago

Parramatta, Australia City of Parramatta Full time

We prioritise the safety and wellbeing of children and young people. We are committed to implementing child safe practices to create an environment where children feel safe and included. We screen candidates to ensure their suitability to work with children, this includes conducting national police checks, working with children checks, and thorough reference checks. 

About the role
As the Library Officer you are responsible for delivering exceptional customer service and actively provide service delivery by working as a team member and assisting Branch Team Leaders at various locations in Parramatta Libraries. 

Library Officer at Epping Branch Library: Permanent Full Time – 35hrs including weekend and evening shifts. You may be asked to work at any location in Parramatta Libraries.

Library Officer at Carlingford Branch Library: Permanent Part Time – 28hrs including weekend and evening shifts. You may be asked to work at any location in Parramatta Libraries

Key Responsibilities: 

  • Provide a proactive approach to providing customer service and taking personal responsibility to ensure that all customers receive a positive customer experience by providing consistent service based on a high level of knowledge of the library’s services, collections and programs, including acting as OIC as required. 
  • Proactively deliver core customer service competencies for Council as part of the Customer Experience Team, to provide memorable and exceptional experiences for customers – refer to Phive Customer Service Competencies Framework.
  • Ensure that each customer receives a positive customer experience in line with the Customer Service Charter and the Library’s Customer Care Standards.
  • Be responsible for providing day-to-day services to enhance community access to and enjoyment of the library.
  • Co-ordination of small projects
  • Support the Branch Librarian/ Team Leader by contribution to day-to-day operational requirements including but not limited to rostering, asset management, collections and programming.
  • Support and train staff in the effective operation of Library operations including digital resources and software to promote awareness and efficiency. 
  • Deliver high quality, customer focused services and programs to customers in a self-service environment within the framework of the library’s customer service model to maximise customer experience.
  • Provide specialised general and in-depth and reference, research, and referral services to assist customers in locating and obtaining information.

About You

We are looking for someone with: 

  • Completion of Australian Library and Information Association (ALIA) accredited course or eligible membership of ALIA and relevant experience
  • Exceptional customer service, teamwork, and problem-solving skills
  • Current technology & marketing skills
  • Excellent communication verbal and written communication skills. 
  • Ability to deliver presentations to small groups. 
  • Comprehensive understanding of the diverse community needs. 

What’s on offer
We are offering an attractive total remuneration from $75, 922 to $83,609 plus 11.5% Superannuation (pro-rata for part time).  

  • 1x Permanent Full-Time opportunity- 35hrs 
  • 1x Permanent Part-Time opportunity-28hrs

Both positions include weekend and evening shifts.

In addition City of Parramatta also offer excellent employee benefits which include: 

  • 14 weeks paid parental leave
  • Access to Long Service Leave after 5 years
  • Significant leave benefits (flexi-time, 3 additional leave days at Christmas, 15 days sick/personal leave, 2 days health and wellbeing leave per year)
  • Learning and development opportunities
  • Health and Wellbeing programs (Fitness Passport, flu shots, etc.) 

 Want to know more?
Further information regarding the requirements of this role can be found in the attached Position Description.

Alternatively for questions please email Anjella Parkhomenkoaparkhomenko@cityofparramatta.nsw.gov.au

 How to apply 
Candidates must apply online attaching a cover letter answering the below 2 questions: 

  • Please describe a time you delivered an outstanding customer service experience to a client, including technology help
  • Please describe a time when you delivered successful program to a group

 A Working with Children Check must be uploaded as part of your application.

Applications close 9pm, Sunday 10th November 2024. 

As this is a child-related position, prohibited persons as defined under the NSW Child Protection Act are not eligible to apply.

This position requires the preferred candidate to undergo a Criminal History Records check.

The City of Parramatta supports a Drug and Alcohol-free working environment and employees may be subject to random testing as a result.

The successful candidate is required to be vaccinated (at least 2 doses of a TGA approved COVID-19 vaccine) in accordance with Council's vaccination policy. Candidates may submit a medical contraindication for Council's consideration.

Inclusion, Diversity and belonging lies at the heart of how we recruit at the City of Parramatta. We continue to commit to creating a diverse and inclusive workplace and hire great people with a wide variety of skills, experiences, and backgrounds. We invite candidates of all ages, people with disability, Aboriginal and Torres Strait Islander Peoples, women, veterans, LGBTIQA+ and other culturally diverse groups. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace.

Please note you must be an Australian or New Zealand citizen or a permanent resident or have unlimited working rights in Australia to apply for this position.

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