Central Coast Customer Experience Manager
1 week ago
MAYDAY is excited to partner with a leader in the kitchen industry, to find their next Contact Centre Manager in Somersby on the Central Coast.
This role will be reporting to the Operations Manager and will be responsible for leading and managing a diverse team committed to delivering top-notch service to customers, handling escalated complaints, and ensuring decisions align with current consumer guarantees.
Key responsibilities include:
- Manage and guide the customer service team to drive exceptional customer experience.
- Mentor and grow your teams' strengths and abilities.
- Assess customer satisfaction and retention levels, and ensure continuous improvement.
- Handle escalated customer complaints ensuring satisfactory resolutions for both parties.
- Handle case files and responses for regulatory bodies.
To succeed in this role, you will need:
- Previous experience as a Customer Service Manager in a B2C environment dealing with high-value products.
- Strong people management skills.
- Knowledge of using CRM systems.
- Negotiation and decision-making skills.
- Ability to identify risk and drive results.
As a valued member of our team, you can expect:
- A competitive salary package.
- Ongoing training and development opportunities.
- A collaborative and supportive work environment.
- The opportunity to work with a high-quality brand.
- Flexible working arrangements.
If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply. We offer a unique opportunity to join a dynamic team and make a real difference in our business.
-
Customer Experience Officer
1 week ago
Central Coast, Australia Central Coast Council Full timeOverviewJoin Central Coast Council to champion customer-first services and help shape smarter, more connected community experiences.Leading edge role for design thinking and customer journey mapping professionals. Permanent full-time role with a 9 day fortnight and hybrid work environment.About The RoleThe Customer Experience Officer plays a crucial role in...
-
Customer Experience Officer
1 week ago
Central Coast Council, Australia Central Coast Council Full timeOverviewJoin Central Coast Council to champion customer-first services and help shape smarter, more connected community experiences.Leading edge role for design thinking and customer journey mapping professionals. Permanent full-time role with a 9 day fortnight and hybrid work environment.About The RoleThe Customer Experience Officer plays a crucial role in...
-
Central Coast, Australia Central Coast Local Health District Full time**Employment Type**:Permanent Part Time **Position Classification**:Health Clinician Level 4 **Remuneration**: Dependent on Qualifications **Hours Per Week**: 16 **Requisition ID**:REQ531229 **An Eligibility List (E-List) or talent pool may be created from this recruitment episode to assist in filling future permanent, temporary, or casual full-time and...
-
Central Coast Dining Experience
2 weeks ago
Central Coast, Australia beBeeDining Full time $41,680 - $41,800Unlock a unique dining experience on the Central Coast as a full-time or part-time waiter. We're seeking an experienced professional to join our team, ideally with 2 years of restaurant experience.Candidates must have excellent barista, wine and food knowledge, along with the ability to manage a 30-seat restaurant independently. You'll be responsible for...
-
Central Coast
2 weeks ago
Central Coast, Australia Just Better Care Full timeAre you passionate about making a positive difference in your local community?- Support customers in your local area and choose hours that suit your lifestyle.Just Better Care Central Coast are looking for Support Workers across the Central Coast to join our caring and dynamic team and provide high quality in-home support services to our valued...
-
Central Coast
2 weeks ago
Central Coast, Australia Just Better Care Full timeAre you passionate about making a positive difference in your local community?- Support customers in your local area and choose hours that suit your lifestyle.Just Better Care Central Coast are looking for Support Workers across the Central Coast to join our caring and dynamic team and provide high quality in-home support services to our valued...
-
Customer Experience Specialist
6 days ago
Central Coast, Australia beBeeRetail Full time $55,296Business Overview:We are seeking a passionate and dedicated team member to support our Central Coast operation.About this role:Picking & packing individual customer ordersReceiving stockAdministrationCrafting a unique shopping experience for customersBridging the gap between store appearance and functionalityAchieving Excellence:To ensure the success of this...
-
Central Coast
2 weeks ago
Central Coast, Australia Just Better Care Full timeAre you passionate about making a positive difference in your local community?- Support customers in your local area and choose hours that suit your lifestyle.Just Better Care Central Coast are looking for Support Workers across the Central Coast to join our caring and dynamic team and provide high quality in-home support services to our valued...
-
Area Manager
6 days ago
Central Coast, Australia Supercheap Auto Full time**Area Manager Supercheap Auto - NSW Central Coast** **This position can be based in the NSW Central Coast area** At Super Retail Group, our purpose is to provide solutions and engaging experiences that enable our customers to make the most of their leisure time. Our shared passion for enhancing our customer’s leisure time is what drives our culture of...
-
Waste Management Coordinator
2 weeks ago
Central Coast, Australia Central Coast Council Full time**_"YOU COULD MAKE ALL THE DIFFERENCE"_** **Primary Work Location: Buttonderry,** **NSW** - **Deliver key services in waste and resource recovery for the local community**: - **Work/Life Balance - 9 day fortnight with flexible/hybrid working arrangements available**: - **Permanent Full Time**: - **Leaseback Vehicle/Vehicle Allowance** - Central Coast...
