Customer Service Experience Specialist

1 day ago


Brisbane, Queensland, Australia beBeeCommunication Full time $40,000 - $55,000

Customer Service Representatives play a vital role in delivering exceptional customer experiences.

Key Responsibilities:
  • Process service orders, initiate actions and update customer information based on customer requests
  • Arrange appointments for customer service work on behalf of clients
  • Make outbound customer calls to confirm appointments and address debt issues
  • Engage in telemarketing activities to promote client services effectively
  • Negotiate payment arrangements with customers who have outstanding debts
  • Adjust customer accounts according to client credit control policies
  • Process journals related to disconnect/reconnect fees and charges
  • Support team members with telephone techniques, contact centre processes and values

To excel in this role, candidates should possess excellent communication and interpersonal skills. They must be able to resolve customer complaints efficiently and have a passion for delivering high-quality customer service.



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