User Experience Leader

8 hours ago

Melbourne, Victoria, Australia beBeeExecutive Full time

About Us

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Court Services Victoria is an independent statutory body corporate established in 2014 to provide administrative and expert support to Victoria's self-administered courts.

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We aim to ensure the Courts Group is independent, sustainably resourced, and supported to deliver justice and safeguard Victorians' trust in the rule of law.

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Our services include financial and asset management, human resources, procurement, information and communication technology, and professional services. We lead a connected practice of administrative support across Courts Group along with a portfolio of multi-jurisdiction major projects.

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About the Role

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The Executive Director User Experience Data and Insights will be responsible for leading the User Experience and Data and Insights functions in support of innovation and the provision of high-quality information and insights to assist fact-based decision-making across the Courts Group.

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This role will be a key contributor to initiatives emanating from the Strategic and Innovation Project Committee which focuses on court user experience, stewarding an end-state vision for a courts-wide approach across technology, venues, and court users.

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Key Responsibilities

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  • Lead the User Experience and Data and Insights functions to deliver successful organisational outcomes within a complex government operating environment.\
  • Develop high-performing teams and build capability to integrate user experience and needs into court design and operations.\
  • Sustain the delivery of shared solutions across court-user services, technology, and venues.\
  • Maintain and grow collaboration/partnership opportunities with external bodies to develop research and strengthen understanding of user needs.\
  • Identify emerging issues and opportunities with respect to future technologies to support shared solutions and innovation for courts and court users.\
  • Establish a centre of excellence in data analytics, modelling, and research, and manage the service offering.\
  • Build sustainable capability over time to become a trusted source of advice and evidence about court demand and performance.\
  • Contribute to the development of business cases and strategies to drive innovation and improve court user experience.\\

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