Technical Infrastructure Specialist

4 days ago


Sydney, New South Wales, Australia Suncorp Group Full time
About Suncorp Group

We're a leading Australian insurance company with a rich history spanning over 100 years. Our guiding purpose is to build futures and protect what matters, which drives our commitment to delivering exceptional customer experiences.

Job Summary

As a Technical Infrastructure Specialist, you'll play a critical role in ensuring the smooth operation of our IT systems and infrastructure. This exciting opportunity involves working closely with our IT partners to maintain and improve our monitoring and performance testing platforms.

Key Responsibilities
  • Maintenance and Support: Ensure the optimal performance of our Splunk, Dynatrace, FireScope, Synthetic Transaction Monitoring, and in-house monitoring portal systems.
  • Governance and Oversight: Collaborate with IT partners to deliver high-quality services, adhering to Service Level Agreements (SLAs) and IT Service Management (ITSM) processes.
  • Documentation and Knowledge Sharing: Create and maintain accurate documentation for all platforms and processes, promoting knowledge sharing and continuous improvement.
Requirements

To succeed in this role, you'll need:

  • Tech Expertise: Proven experience in maintaining and supporting enterprise IT environments, with a strong background in Splunk and Dynatrace.
  • Collaboration and Communication: Excellent communication skills and the ability to work effectively with IT partners and stakeholders.
  • Problem-Solving: A methodical approach to problem-solving, with a focus on root cause analysis and resolution.
What We Offer

In return for your expertise, we offer:

  • Competitive Salary: $120,000 - $150,000 per annum, depending on experience.
  • Benefits Package: Access to discounts, flexible working arrangements, and opportunities for professional growth and development.


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