Technical Infrastructure Specialist

7 days ago


Sydney, New South Wales, Australia Pyramid Global Technologies Full time
About the Job

Pyramid Global Technologies seeks a highly skilled Technical Infrastructure Specialist to lead our Core Infrastructure, Data Centre Facility & Operations team.

Key Responsibilities:

  • Build and manage our existing infrastructure, ensuring seamless 24/7 support for one of Australia's largest telecom service providers.
  • Drive customer relationship management and serve as the primary point of contact for key business initiatives.
  • Collaborate with internal teams to plan and execute contractual obligations, ensuring timely completion of key milestones.
  • Evaluate and escalate issues, developing action plans to resolve them efficiently.
  • Manage governance deliverables, including operational service performance reviews, service improvement plans, and operational metrics.
  • Oversight of end-to-end service delivery, encompassing service transition, transformation, migration, and operations.
  • SLA/KPI Management - Ensure KPIs/SLAs and service delivery milestones are met, fostering exceptional customer satisfaction.

What We Offer:

  • A competitive estimated annual salary of approximately $120,000 AUD, commensurate with experience.
  • The opportunity to work with a leading tech firm in a dynamic environment.
  • A comprehensive benefits package, reflecting our commitment to employee well-being.


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