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Operations Team Leader

2 months ago

Adelaide, South Australia David Jones Ltd. Full time

About the Role

At David Jones Ltd., we are committed to creating inspired careers for our people to thrive. As a Support Team Leader, you will play a key role in leading the support team and engaging with stakeholders across the business to champion and coordinate stock distribution and facilities management.

Key Responsibilities

  • Stock Flow Coordination: Work with the line manager to coordinate the stock flow to the shopfloor, including ticketing, hanging, security tagging, and distribution.
  • Outbound Process Management: Complete and coordinate the outbound process, including instore fulfillment, within agreed service level agreements (SLAs).
  • Vendor Payment and Logistics: Ensure prompt and accurate payment to vendors within SLAs using logistics inventory management systems.
  • Facilities Management: Monitor and facilitate access in store for contractor services, including maintenance activities, permits to work, visitor access, and associated processes.
  • Sustainability Initiatives: Assist the Support/Operations Manager in company initiatives related to sustainability.
  • Workplace Health and Safety: Advocate workplace health and safety to support a safe environment for workers, contractors, and customers.
  • Shrinkage Management: Process shrinkage through reportable cycle counts and investigations, actioning negative stock on hand and known shrinkage adjustments.
  • Store Security and Compliance: Monitor adherence to routine store security, cash handling, and point of sale to minimize errors and maintain compliance.
  • Training and Development: Coordinate completion of training and manage records, not limited to workplace health and safety and injury management.
  • Team Leadership: Effectively delegate tasks and responsibilities across the team to ensure task rotation and timelines are met.
  • Team Development: Coach and develop the logistics team members to achieve desired results while celebrating success to ensure an engaged and productive team.
  • Leadership and Collaboration: Lead by example and unite the team through collaboration and engagement.
  • Organizational and Prioritization Skills: Have superior organization and prioritization skills to perform tasks in a timely and efficient manner, with an attention to detail.
  • Customer Focus: Have the ability to build and maintain good relationships with a customer-focused mindset.
  • Adaptability and Resilience: Be adaptable and resilient to change.
  • Financial Acumen and Analytical Skills: Possess financial nous, analytical skills, and be systems savvy.
  • Self-Motivation and Diligence: Be self-motivated and diligent.
  • Service Mindset and Communication Skills: Have an exceptional service mindset and adaptable communication skills.

Why Work for Us

  • Competitive Remuneration Package: A competitive remuneration package and incentive scheme.
  • Employee Discounts: Generous employee discounts across David Jones.
  • Supportive Environment: A supportive, flexible, and engaging environment that will support personal/professional development.
  • Sustainable Practices: Be a member of a company committed to sustainable practices.
  • Ongoing Training and Development: Ongoing training and development to pursue individual ambitions.
  • Connected and Collaborative Culture: Be a part of an organisation that is connected, works as one, and has a vision to inspire its people, customers, and community.