Insurance Retention Specialist
6 days ago
Company Overview:
Randstad, a leading recruitment agency, is seeking a skilled Insurance Retention Specialist to join their team. Our client is Australia's largest not-for-profit private health insurance provider, dedicated to delivering high-quality services to their members.
About the Role:
This is a full-time permanent opportunity in a dynamic call centre environment, reporting to the Retention Team Leader. The successful candidate will be responsible for maximising outbound and inbound call opportunities to promote and retain existing members who have indicated they wish to cancel and win back members who have left the fund by managing member issues and price, product or claim related concerns.
Key Responsibilities:
- Handle inbound and outbound calls from members who have cancelled or indicated they wish to cancel with the aim to retain their business
- Deliver exceptional service by demonstrating members' needs are understood and handled
- Work towards KPIs and service targets and ensure adherence to compliance
Requirements:
- Previous customer service experience from retail, hospitality, banking etc (call centre experience desirable)
- Excellent written and verbal communication skills
- Problem-solving skills whilst working under pressure
- Ability to work well within a team
- Passion for serving customers
Benefits and Rewards:
- A competitive salary of approximately $60,000 - $70,000 per annum
- Guaranteed 9.5% shift loading on top of your salary package
- Flexibility with hybrid work from home structure
- Comprehensive training and development
- Discounts across all products
- Dynamic, vibrant & passionate team who celebrate the small and large wins together
- Reward & recognition programs with long term career prospects
About You:
We are looking for a motivated and customer-focused individual who is passionate about providing exceptional service. If you have excellent communication skills, a strong work ethic, and a passion for serving customers, we encourage you to apply for this exciting opportunity.
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