Insurance Retention Specialist

6 days ago


Parramatta Park, Queensland, Australia Randstad Full time

Company Overview:

Randstad, a leading recruitment agency, is seeking a skilled Insurance Retention Specialist to join their team. Our client is Australia's largest not-for-profit private health insurance provider, dedicated to delivering high-quality services to their members.

About the Role:

This is a full-time permanent opportunity in a dynamic call centre environment, reporting to the Retention Team Leader. The successful candidate will be responsible for maximising outbound and inbound call opportunities to promote and retain existing members who have indicated they wish to cancel and win back members who have left the fund by managing member issues and price, product or claim related concerns.

Key Responsibilities:

  • Handle inbound and outbound calls from members who have cancelled or indicated they wish to cancel with the aim to retain their business
  • Deliver exceptional service by demonstrating members' needs are understood and handled
  • Work towards KPIs and service targets and ensure adherence to compliance

Requirements:

  • Previous customer service experience from retail, hospitality, banking etc (call centre experience desirable)
  • Excellent written and verbal communication skills
  • Problem-solving skills whilst working under pressure
  • Ability to work well within a team
  • Passion for serving customers

Benefits and Rewards:

  • A competitive salary of approximately $60,000 - $70,000 per annum
  • Guaranteed 9.5% shift loading on top of your salary package
  • Flexibility with hybrid work from home structure
  • Comprehensive training and development
  • Discounts across all products
  • Dynamic, vibrant & passionate team who celebrate the small and large wins together
  • Reward & recognition programs with long term career prospects

About You:

We are looking for a motivated and customer-focused individual who is passionate about providing exceptional service. If you have excellent communication skills, a strong work ethic, and a passion for serving customers, we encourage you to apply for this exciting opportunity.



  • Parramatta Park, Queensland, Australia Randstad Full time

    Unlock a Career in InsuranceAchieve success in a stable industry and make a difference to Australians.About the CompanyRandstad is proud to partner with Australia's largest not-for-profit private health insurance provider. With years of experience, they continue to deliver more benefits to their members, making healthcare understandable, affordable,...


  • Parramatta Park, Queensland, Australia Aon Full time

    About the RoleWe are seeking a highly motivated and results-driven Insurance Business Development Specialist to join our team at Aon. As a key member of our Non-Profit sector team, you will be responsible for handling a range of account management, servicing, sales, and administration responsibilities.Key ResponsibilitiesHandling customer queries regarding...


  • Parramatta Park, Queensland, Australia Aon Full time

    Unlock Your Insurance Potential with AonAon is seeking a talented Insurance Career Advancement Specialist to join our dynamic team. This exciting opportunity will enable you to progress your insurance career and make a real impact on our clients' lives.About the Role:This hybrid role combines work-from-home flexibility with collaboration in our Aon office....


  • Parramatta Park, Queensland, Australia Aon Full time

    Aon seeks a talented Senior Insurance Business Development Specialist to join our team in the Non-For-Profit sector.About the RoleThis exciting opportunity offers a unique blend of account management, servicing, sales, and administration responsibilities. As a key point of resolution for customer queries, you will investigate and resolve queries over the...


  • Parramatta Park, Queensland, Australia Randstad Full time

    About the OpportunityAre you passionate about delivering exceptional customer service and ensuring customer satisfaction? Do you have excellent communication skills and a passion for problem-solving? We are seeking an experienced Customer Service Representative to join our team in Parramatta CBD.Job Description:This is a permanent full-time opportunity,...


  • Parramatta Park, Queensland, Australia Randstad Full time

    Permanent Full-Time OpportunityWe are seeking a skilled Insurance Customer Service Representative to join our team in Parramatta. As a key member of our Retention Team, you will be responsible for maximising outbound and inbound call opportunities to promote and retain existing members who have indicated they wish to cancel and win back members who have left...


  • Parramatta Park, Queensland, Australia Randstad Full time

    About the Role:We are seeking a skilled Insurance Sales Specialist to join our team. As a Phone Based Insurance Sales Representative, you will be responsible for providing exceptional customer service and promoting our health and life insurance products to clients.Your Key Responsibilities:Make outbound calls to educate clients and respond to promotional...


  • Parramatta Park, Queensland, Australia Dental Corporation Full time

    Customer Value Specialist RoleAt Bupa, we're committed to delivering exceptional customer experiences. As a Customer Value Specialist, you'll play a vital role in helping our customers achieve their health and wellbeing goals.Key Responsibilities:Provide personalized recommendations for health and wellbeing products, highlighting their benefits and...


  • Parramatta Park, Queensland, Australia Aon Full time

    Aon is a leading provider of risk management and insurance brokerage services, dedicated to helping clients achieve their goals through better decisions.The estimated annual salary for this role is approximately $55,000 - $65,000 depending on location and experience.About the RoleThis exciting opportunity is for an Insurance Administration Support specialist...


  • Parramatta Park, Queensland, Australia Randstad Full time

    About the role:We are seeking a skilled Insurance Claims Officer to join our team at Randstad.Key responsibilities:Process high volume hospital claimsEnsure member benefits are at the forefront of every decisionAssess, review and pay hospital claims in accordance to policies and rulesRequirements:Highly accurate with exceptional attention to detailPrevious...


  • Parramatta Park, Queensland, Australia HCF Australia Full time

    About the RoleAs a Telephone Sales Representative, you will deliver exceptional customer service to our members by providing them with tailored advice and guidance on our HCF Health and Life Insurance products. You will be based in our state-of-the-art Parramatta Call Centre and work in a hybrid full-time role.Key ResponsibilitiesRespond to inbound calls...


  • Parramatta Park, Queensland, Australia Haylo People Full time

    Haylo People is a specialist recruitment agency supporting the Personal Injury and Insurance industries.About the RoleAs an experienced Claims Consultant, you will manage a portfolio of property and motor claims, providing end-to-end solutions for clients. This role involves investigating claims, negotiating with insurance companies, and working towards...


  • Parramatta Park, Queensland, Australia Haylo People Full time

    Haylo People is a specialist recruitment agency supporting the Personal Injury and Insurance industries.We are partnered with a highly established and well-recognised brokerage undergoing growth, providing a newly created opportunity as an Insurance Claims Portfolio Manager.Company OverviewWe invest in training and development to support our employees'...


  • Parramatta Park, Queensland, Australia Randstad Full time

    We are seeking a talented sales enthusiast to join our team as a Senior General Insurance Account Manager - Sales Specialist.About the RoleThis is an exciting opportunity for a sales professional with 3-5 years of experience in General Insurance Broker/Account Management to work with SME clients and build strong relationships with them. The ideal candidate...


  • Parramatta Park, Queensland, Australia Dental Corporation Full time

    Bupa Customer Value Specialist RoleAbout the RoleThis is a unique opportunity to make a meaningful impact on our customers' lives by delivering health solutions and claim resolutions that are tailored to their specific needs. As a Customer Value Specialist, you will be surrounded by a supportive team of colleagues and managers who will give you the trust...


  • Parramatta Park, Queensland, Australia Randstad Full time

    About the Role:We are seeking a highly accurate and process-driven Claims Processing Professional to join our Insurance Industry team. As a Hospital Claims Examiner, you will be responsible for processing high-volume hospital claims while ensuring the members' benefits are at the forefront of every decision.Key Responsibilities:Assess, review, and pay...


  • Parramatta Park, Queensland, Australia Haylo People Full time

    About the RoleHaylo People is a specialist recruitment agency supporting the Personal Injury and Insurance industry.We are seeking an experienced Occupational Rehabilitation Specialist to join our team. As a key member of our team, you will be responsible for managing key relationships and communicating effectively with all stakeholders, including department...


  • Parramatta Park, Queensland, Australia Haylo People Full time

    Haylo People is a specialist recruitment agency supporting the Personal Injury and Insurance industry.We are seeking an experienced Return to Work Coordinator, Injury Management Specialist, or Occupational Rehabilitation Specialist to join our team.You will be responsible for managing key relationships and communicating effectively with all stakeholders,...


  • Parramatta Park, Queensland, Australia People2People Full time

    We are people2people, a reputable Australian recruitment agency with high staff retention rates.Our unique culture celebrates success, offers real work-life balance, invests in ongoing L&D for all staff, and provides state-of-the-art systems to our team.The Opportunity: This is a rare chance to inherit a warm portfolio and make an immediate impact. We have...


  • Parramatta Park, Queensland, Australia Haylo People Full time

    About the Role:Haylo People is a specialist recruitment agency supporting the Personal Injury and Insurance industries, seeking a skilled Return to Work Coordinator to join our team.Key Responsibilities:Develop and coordinate treatment and return to work plans for physical and psychological injuries.Manage relationships with stakeholders, including...