Insurance Retention Specialist

4 days ago


Parramatta Park, Queensland, Australia Randstad Full time
Unlock a Career in Insurance

Achieve success in a stable industry and make a difference to Australians.

About the Company

Randstad is proud to partner with Australia's largest not-for-profit private health insurance provider. With years of experience, they continue to deliver more benefits to their members, making healthcare understandable, affordable, high-quality, and customer-centric.

About the Role

This permanent full-time opportunity involves handling inbound and outbound calls from members who have cancelled or indicated they wish to cancel, aiming to retain their business. Deliver exceptional service by understanding and addressing member needs, working towards key performance indicators and adhering to compliance standards.

Your Skills & Experience

We are looking for individuals with previous customer service experience, excellent written and verbal communication skills, problem-solving abilities under pressure, and a passion for serving customers. A dynamic, vibrant, and passionate team environment offers comprehensive training and development opportunities, discounts on products, and a chance to celebrate small and large wins together.

Key Benefits

This role comes with a guaranteed 9.5% shift loading on top of your salary package, flexibility with hybrid work-from-home structure, comprehensive training, discounts across all products, and a rewarding recognition program with long-term career prospects. As an Australian citizen or PR holder, you will be part of a diverse team that values equal employment opportunities and diversity.



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