Lead Process Change Specialist

1 week ago

Adelaide, South Australia beBeeChangeCoordinator Full time $90,000 - $120,000
Change and Release Coordinator Job Description

This role is responsible for providing analysis and administrative support to changes within a customer's site.

The Change and Release Coordinator will ensure that all changes progress in a timely manner within the change management lifecycle.

Key Responsibilities:
  • Manage the lifecycle of change requests across single and/or multiple accounts
  • Provide analysis & input to appropriate change management reports
  • Assist in validating failed changes due to technical or process failure and follow up on PCR (Post Change Review) documentation as required
  • Assist in following up approvals for Changes as required
  • Create and issue the Forward Schedule of Change & Release for the process delivery of services to customers both internal and external as required
  • Chair or participate in CAB (Change Advisory Board) meetings and other change-related meetings as appropriate
  • Identify opportunities for Service improvement to build a culture of service excellence
  • Manage & maintain Datacom change and release process, guidelines and other authorised documentation and ensure stored in approved repository
  • Assist in the preparation of training materials and provide guidance to end-users to support process adherence
Requirements:
  • Strong and concise communication skills
  • Excellent analytical and problem-solving skills
  • Ability to converse with both end-users and IT employees at all levels including customer level
  • Assure adherence to process and performance requirements
  • Composure under pressure
  • Communicate in a clear & timely manner
About This Role:

This role operates at the forefront of technology to help Australia and New Zealand's largest enterprise organisations explore possibilities and solve their greatest challenges.

It requires strong analytical and problem-solving skills, excellent communication skills and the ability to work effectively in a team environment.

You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

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