Entry Level Claims Advisor

3 days ago

Melbourne, Victoria, Australia beBeeEligibility Full time $68,000 - $82,000

About the Role

As an Entry Level Eligibility Officer, you will be responsible for providing a cost-effective, professional and customer-focused workers compensation claims experience through the early stages of a claim.

In this newly created entry-level Eligibility role, you will support our Eligibility function in the determination of newly received workers compensation claims by processing new and non-complex claims.

You will collect information, make an accurate and fair assessment of the medical and circumstantial information pertinent to the claims being lodged and make a decision as to whether or not the claims can be accepted in accordance with legislation.

This position is ideal for individuals either looking to transition into an Eligibility position from within the broader Workers Compensation and personal injury industries or bring their transferrable skillsets from previous experiences to the workers compensation field in an Eligibility focused role.

Responsibilities
  • Participating in a dedicated 6-month Eligibility training program to have you best placed to transition into a senior Eligibility role at the conclusion of this program
  • Ensuring all customers receive the support and guidance they require for injured workers to recover and make a safe and sustainable return to work through the effective management of the eligibility process
  • Accurately identifying different claim types and registering new claims within specified timeframes undertaking phone contacts where required
Requirements

You will need:

  • Ability to work within set deadlines and timeframes
  • Strong verbal and written communication skills as well as a high level of customer service experience
  • Adaptability and resilience
What We Can Offer

We offer:

  • In team capability experts and a tailored training program to set you up for success
  • Attractive remuneration packaging and flexible work arrangements including Work from Home
  • Opportunities for ongoing education and development
  • A dedication to your wellbeing through our peer support program corporate health insurance discounts and wellness programs

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