
IT Support Specialist
1 day ago
Job Title: IT Support Specialist
About the Role:We are seeking an experienced IT support specialist to join our team. As an IT support specialist, you will be responsible for managing and maintaining our service desk, providing technical support to our staff, and ensuring that all hardware and software is functioning correctly.
Duties and Responsibilities:- Manage and maintain our service desk, responding to requests and resolving incidents in a timely manner.
- Provide first and second-level technical support to our staff, troubleshooting and resolving hardware and software issues.
- Collaborate with our Mosaic IT team to ensure smooth installation of hardware and software.
- Ensure that all staff have access to functioning hardware and software, identifying and implementing opportunities for improvement.
- You will need excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
- Technical knowledge and skills are essential, including experience with Microsoft 365 and other technologies.
This role offers a range of benefits, including professional development opportunities and a competitive salary package.
What We Offer:As an IT support specialist, you will have the opportunity to work on a variety of projects and contribute to the success of our organization. You will also have access to ongoing training and development, helping you to stay up-to-date with the latest technologies and best practices.
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