Commercial Growth Specialist

2 days ago

Sydney, New South Wales, Australia beBeeStrategist Full time $140,000 - $170,000
Job Description

As a Senior Account Manager, you will play a pivotal role in driving customer retention and commercial growth. You will be responsible for ensuring continued satisfaction with our services while strategically managing renewals and identifying upsell opportunities.

Key Responsibilities
  • Owning the renewal cycle end-to-end, ensuring timely and successful contract renewals that align with customer needs and business goals
  • Acting as the commercial lead and trusted advisor for customers, building strong relationships that drive engagement and retention
  • Developing a deep understanding of customer objectives and leveraging that insight to proactively position our value in renewal conversations
  • Conducting strategic account reviews and ROI-based discussions to reinforce the commercial and operational value we deliver
  • Identifying and pursuing opportunities for expansion and upsell within the customer base, coordinating with internal teams to craft compelling proposals
  • Forecasting and reporting on renewal pipelines, risks, and retention metrics to drive accountability and performance
Requirements
  • Experience Account Managing SaaS and/or services to Finance or Procurement leaders, understanding their business objectives and responsibilities within global teams
  • Experience working full renewal cycles: managing multiple C-level stakeholders with competing priorities
  • Experience presenting value-driven quarterly & annual executive business reviews, while knowing when/how to engage internal executive sponsors
  • Demonstrate a consistent track record of meeting and exceeding quarterly quota and net revenue retention goals
  • Strong listening skills and the ability to dig deeper to uncover the customer's pain points, product feedback and key objectives
  • Independent problem-solving; able to manage customer risk and escalate as needed
  • Passionate about the value of great customer service and working in a high-energy, dynamic team
  • This is a 3 day a week role; some interstate and international travel may be required

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