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Aviation Support Specialist
1 week ago
Cessna Aircraft Company is a global leader in private aviation, empowering people with the freedom of flight. As a Customer Service Support Staff, you will be part of our dynamic team that inspires the journey of flight for nine decades.
About the RoleWe are seeking a detail-oriented and organized individual to assist our Customer Service Managers and support the iMRO transition in a general aviation environment. This 24-month contract role involves customer invoicing, administrative support, and ensuring smooth coordination between departments to enhance customer satisfaction and operational efficiency.
Key Responsibilities- Assist Customer Service Managers with daily administrative tasks and customer interactions.
- Coordinate communication between internal departments and external customers regarding service updates, invoice status, maintenance schedules, and warranty programs.
- Maintain and update customer records, work orders, and service documentation and support the preparation of reports and other customer-related documents.
- Generate, review, and process customer invoices accurately and in a timely manner.
- Ensure accurate recording of labor, parts, and other costs associated with aircraft maintenance services by working closely with the CSM and Maintenance Manager.
- Work closely with the finance department to resolve any discrepancies related to billing and payments.
- Communicate with customers regarding invoice details, payment terms, and account status.
- Monitor outstanding invoices and follow up on overdue payments when necessary.
- Support the Customer Service Manager in upselling opportunities in the areas of maintenance, parts, warranty, and other associated programs that provide value to the customer.
