Aviation Solutions Consultant

3 days ago


Melbourne, Victoria, Australia Textronaviation Full time

Job Overview:

We are seeking an experienced Customer Support Solutions professional to join our team at Textron Aviation. As a key member of our Customer Support team, you will be responsible for resolving complex customer inquiries and collaborating with various functional areas to provide effective solutions.

Key Responsibilities:

  1. Receive and respond to customer inquiries through multiline calls and emails, ensuring timely and accurate resolution.
  2. Collaborate with cross-functional teams to troubleshoot issues and develop effective solutions.
  3. Collect and analyze data to identify trends and provide actionable insights to leadership.
  4. Apply technical knowledge to resolve complex customer problems and ensure seamless customer experiences.

What You'll Need:

  • Excellent written and verbal communication skills, with the ability to adapt to different customer needs.
  • Proven ability to work independently and prioritize tasks effectively, with strong organizational skills.
  • Basic Microsoft Suite experience and proficiency in using technical tools to resolve customer issues.

About Us:

Textron Aviation is a pioneering company that has inspired the journey of flight for nine decades. We empower people with the freedom of flight and provide a competitive total rewards package to support our employees' growth and success.



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