Aviation Solutions Consultant
3 days ago
Job Overview:
We are seeking an experienced Customer Support Solutions professional to join our team at Textron Aviation. As a key member of our Customer Support team, you will be responsible for resolving complex customer inquiries and collaborating with various functional areas to provide effective solutions.
Key Responsibilities:
- Receive and respond to customer inquiries through multiline calls and emails, ensuring timely and accurate resolution.
- Collaborate with cross-functional teams to troubleshoot issues and develop effective solutions.
- Collect and analyze data to identify trends and provide actionable insights to leadership.
- Apply technical knowledge to resolve complex customer problems and ensure seamless customer experiences.
What You'll Need:
- Excellent written and verbal communication skills, with the ability to adapt to different customer needs.
- Proven ability to work independently and prioritize tasks effectively, with strong organizational skills.
- Basic Microsoft Suite experience and proficiency in using technical tools to resolve customer issues.
About Us:
Textron Aviation is a pioneering company that has inspired the journey of flight for nine decades. We empower people with the freedom of flight and provide a competitive total rewards package to support our employees' growth and success.
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