Commercial Broker Partnership Manager

5 days ago

Australia beBeeBroker Full time $90,000 - $120,000

About This Role

This position sits within the Broker Partnerships Portfolio team, dedicated to driving higher engagement from referrers and inactive brokers, primarily through phone and digital channels. The role focuses on educating brokers on products, policies, and processes, and supporting the delivery of statewide broker events and webinars.

Main Responsibilities:

  • Delivering commercial settlements from accredited brokers and referrers
  • Ongoing management of a portfolio of referrers and inactive brokers
  • Lifting broker satisfaction and internal satisfaction from key internal stakeholders
  • Maintaining calling rates on a portfolio of referrers and inactive brokers
  • Improving % of referrals and volume of sales from a portfolio of referrers and inactive brokers
  • Well managed in terms of Accreditation, Commission and offboarding processes
  • Instilling a customer centric approach to business
  • Drive best practices and a consistent operating rhythm across the team
  • Educating & upskilling brokers on ANZ's policies and processes
  • Support organising and preparing content for statewide broker events and webinars
  • Engage with senior BMs to continually upskill knowledge about increasing broker engagement

Required Skills and Qualifications:

Bulk: Strong knowledge of Commercial lending and the Commercial broker industry

Relationship Building: Building, maintaining and influencing relationships to achieve mutually beneficial outcomes

Business Development: Partnering with individuals and/or organisations to pursue strategic initiatives, relationships and/or opportunities to drive commercial value

Customer Solutioning: Supporting customers by understanding their needs and informing them about relevant products or services

Influencing: Gaining the commitment of others through a range of techniques

Stakeholder Management: Identifying, understanding and anticipating the needs of those who can affect or be affected by your work

Planning and Prioritisation: Planning and prioritising what needs to be done to deliver upon customer/user needs and strategic priorities

Non-Financial Risk: Having a clear understanding of risk requirements including and not limited to non-financial risk obligations

What You'll Bring:

  • A solid background in commercial lending and the commercial broker industry
  • Strong interpersonal skills to build effective relationships
  • The ability to drive business development and growth
  • Excellent customer service skills
  • Strong analytical and problem-solving skills

Benefits:

We offer a range of benefits that support your physical and mental well-being, as well as your career aspirations. These include access to health and wellbeing services, discounts on selected products and services, and flexible working arrangements.

How You'll Make A Difference:

You'll have the opportunity to make a real difference in the lives of our customers, colleagues and communities. Your contributions will help shape the future of our division and drive business growth.

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