Broker Manager, Commercial Broker

**Req ID**: 101275
**Department**: Broker & Origination SA/WA/NT
**Division**: Australia Commercial
**Location**: Australia
About Us
Now is a great time to be part of ANZ Commercial. With a new strategy, investment in new systems and a focus on teamwork, together we’re shaping the future of our division.
Our Commercial Broker & Origination team is a critical part of the strategy, dedicated to acquisition, so ANZ can support even more customers starting, growing or running their business
About the Role
This role sits within the Broker Partnerships Portfolio team in Commercial Broker & Origination, dedicated to driving higher engagement from referrers and inactive brokers, primarily through phone and digital channels. The role also focuses on educating brokers on ANZ’s products, policies, and processes, and supporting the delivery of statewide broker events and webinars.
**Role Type**: Permanent
**Role Location**: Australia
**Work Hours**: Full-time
- We are hiring for 2 headcount

What will your day look like?
**This role is accountable for**:
Delivering commercial settlements from accredited brokers and referrers
Ongoing management of a portfolio of referrers and inactive brokers
Lifting broker satisfaction and internal satisfaction from key internal stakeholders (ie. Bankers & sales leaders)
Maintaining calling rates on a portfolio of referrers and inactive brokers
Improving % of referrals and volume of sales from a portfolio of referrers and inactive brokers
Well Managed in terms of Accreditation, Commission and offboarding processes
Instilling a customer centric approach to business
Drive best practices and a consistent operating rhythm across the team
Educating & upskilling brokers on ANZ’s policies and processes
Support organising and preparing content for statewide broker events and webinars
Engage with senior BMs to continually upskill knowledge about increasing broker engagement
What will you bring?
The knowledge, skills and experience (KSE) the role requires are:
**Business Development**: The activity of partnering with individuals and/or organisations to pursue strategic initiatives, relationships and/or opportunities to drive commercial value.
**Relationship Management**: Building, maintaining and influencing relationships to achieve mutually beneficial outcomes.
Strong knowledge of Commercial lending and the Commercial broker industry; ability to workshop with bankers across commercial and asset finance transactions.
**Customer Solutioning**: Supporting customers by understanding their needs and informing them about relevant products or services, and/or providing considered options, that meet those needs.
**Influencing**: The ability to gain the commitment of others through a range of techniques.
**Stakeholder management**: The ability to identify, understand and anticipate the needs of those who can affect or be affected by your work to gain commitment.
**Planning and Prioritisation**: Planning and prioritising what needs to be done (including people, process and technology implications) to deliver upon customer/user needs and strategic priorities. This includes identifying, planning for, tracking and resolving dependencies.
**Non-Financial Risk**: Have a clear understanding of risk requirements including and not limited to non-financial risk obligations, conduct risk and well managed sales business, broker onboarding and managing off boarding brokers as per ANZ and industry standards.
So why join us?
From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.
But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.
We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
Job Posting End Date
20/08/2025, 11.59pm, (Melbourne Australia)