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Nexus Centre Operations Coordinator

2 months ago

Brisbane, Queensland, Australia Centurion Full time
The Opportunity

Centurion is seeking a highly skilled and motivated individual to join our team as a Nexus Centre Support Officer in our Spring Hill office. As a key member of our team, you will play a critical role in ensuring the efficient delivery of services across all aspects of our business.

Culture and Benefits
  • A permanent full-time position based at our well-established Spring Hill Depot.
  • Attractive team benefits, stability, and exciting national growth opportunities.
  • Discounts on one of Australia's largest health insurance companies.
  • Fast-growing organisation, with excellent training, progression, and support.
  • Scheduled work Monday-Friday - relief role for shift coverage.
  • One of Australia's largest privately owned Transport and Logistics Companies.
  • Close-knit team with supportive management and career development within the company.
  • RIPPA values-driven company with a serious safety culture.
  • Career development with extraordinary opportunities on a national scale.
Key Responsibilities
  • Undertake activities in the Nexus Centre, guaranteeing efficient service delivery across all aspects of the business.
  • Communicate with drivers who may need to stop for a break due to fatigue events.
  • Communicate with service providers about any faulty devices, and follow through to ensure the faults are rectified.
  • Monitor resources and demand, proactively identifying, managing, and escalating potential challenges or risks before they escalate into issues.
  • Interact and engage with internal and external stakeholders to ensure logistics and transport processes are managed.
  • Maintain adequate coverage of Nexus Centre Officers on a daily basis, including fulfilling Wellness Centre Officer duties during leave or absenteeism as necessary.
  • Ensure compliance with all service level requirements, consistently meeting and exceeding established standards.
Requirements
  • Demonstrate strong customer service skills, ensuring all interactions meet or exceed customer expectations.
  • Exhibit excellent critical thinking and problem-solving abilities to effectively address challenges and find optimal solutions.
  • Strong communication skills, both written and verbal.
  • Proven intermediate computer skills.
  • Excellent time management skills.
  • Ability to work within a team environment and liaise with internal and external stakeholders.
  • Ideally a background in transport, Logistics and Supply Chain industry experience.
About Centurion

Centurion is one of Australia's largest independently owned and operated logistics (3PL) and transport companies. Based in Perth, Western Australia but operating across Australia, we have significant mobile, land and infrastructure assets nationwide, including 36 distribution centres and a fleet of more than 2,000 vehicles. This ensures Centurion provides flexible and reliable supply chain solutions for all our customers. Centurion is a values-driven organisation operating with the vision of being the leading logistics partner for stakeholders in the commodity-rich communities of Australia.