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Customer Service Representative

2 months ago


Perth, Western Australia Edith Cowan University Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our Communications Centre team at Edith Cowan University. As a key member of our team, you will be responsible for delivering exceptional customer experiences to our students and the general public through various channels, including social media, online chat, email, and inbound/outbound calling.

Key Responsibilities
  • Provide accurate and relevant information in an efficient manner
  • Deliver exceptional customer experiences in every interaction
  • Meet personal and team qualitative and quantitative targets
  • Be a shining example of our university's values and an ambassador for Edith Cowan University
Requirements
  • Experience working in a customer-centric contact centre environment
  • Ability to work in a performance target environment
  • Customer experience mindset and a can-do positive attitude
  • Ability to work varied hours throughout the year, including peak periods
What We Offer

We offer a competitive remuneration package, including a salary of $74,435 to $79,279 per annum (pro-rata part-time) plus 17% superannuation. We also offer flexible working arrangements, an award-winning health and wellness program, and a range of staff benefits.

ECU is a diverse and inclusive workplace reflecting the differences in society. We are committed to creating a workplace that is free from discrimination and harassment. We encourage applications from suitably qualified people from all backgrounds, including Aboriginal and Torres Strait Islander people.