Customer Experience Advocate

2 days ago

Lithgow, New South Wales, Australia beBeeCareer Full time $60,000 - $95,000
Customer Service Specialist Role

This is a 12-month fixed-term position as a Customer Service Specialist. You will be responsible for delivering exceptional customer service and support to clients, engaging with customers through various communication channels, including phone calls, emails, and chat, to address their inquiries, resolve issues, and ensure a positive customer experience.

  • Key Responsibilities:
  • Customer Interaction: Interact with customers professionally and empathetically to understand their needs, answer inquiries, and provide solutions. Demonstrate excellent communication skills to ensure a positive and memorable customer experience.
  • Problem Resolution: Effectively identify and resolve customer issues, ensuring prompt and accurate solutions. Collaborate with other teams and departments to address complex problems and escalate issues when necessary.
  • Product Knowledge: Develop and maintain a comprehensive understanding of the products and services offered by the company. Stay updated on changes and updates to provide accurate information to customers.
  • Cross-functional Collaboration: Collaborate with other departments, including sales, technical support, and product development, to facilitate seamless communication and resolution of customer concerns.
  • Continuous Improvement: Actively contribute to process improvement initiatives by providing feedback on existing processes and suggesting enhancements. Stay informed about industry trends and customer expectations to adapt and improve service delivery.
  • Adaptability: Thrive in a dynamic work environment with the ability to handle a high volume of customer interactions while maintaining composure and professionalism. Adapt to changes in procedures, policies, and technology.
Required Skills and Qualifications
  • Skillset: Exceptional customer service and communication skills, highly organized and detail oriented, demonstrate empathy and show initiative.
  • Technical Proficiency: Competent in Microsoft Office applications, with capability and willingness to learn new systems.
Benefits
  • Leave Benefits: 5 weeks annual leave + 17.5% leave loading, 6 month paid parental leave.
  • Staff Discount: Staff discount on health insurance.
  • Work Environment: Modern office environment.
About Us

A leading not-for-profit private health insurer changing the way Australians see private health insurance. We have grown to become one of the fastest-growing health insurers in the country, with over 200 employees and locations across NSW and Queensland.

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